Arvind HN

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.

· Develop and maintain strong client relationships through regular communication, understanding client needs, and providing solutions to enhance their BGV processes

· Coordinate with internal teams including operations, compliance, and technology to ensure timely and accurate completion of background verification requests

· Analyze client feedback and data to identify areas for improvement, implementing strategies to optimize processes and increase efficiency

· Conduct regular client meetings, presentations, and training sessions to educate clients on BGV best practices and new service offerings

· Monitor key performance indicators (KPIs) and metrics to track account health and performance, taking proactive measures to address any issues and exceed client expectations

· Collaborate with sales and marketing teams to support client retention efforts and identify upselling opportunities.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitoring all the administrative, contractual and operational activities of Logistics operations of Myntra, Ajio
• Tracking shipment and delivery timelines,Handling customer escalation and queries
• Clients' performance review meeting and shared performance report
• Handling reconciliation every week and monthly
• Monitoring life cycle & Ageing of shipment life cycle

• · Handling Major accounts which included Arvind lifestyle brands, PUMA & Madura garments and many more
• · Escalation query management within SLA, closing within 24 to 48 hours
• · Stared Automation of NDR, FM report & MIS report for B2B client
• · Clients' performance review meeting and shared performance report weekly wise
• · Handhold to newly on boarded clients & explaining workflow adoption of CL panel B2B process to newly on boarded clients
• · Monitoring life cycle & Ageing of shipment life cycle
• · Streamlining the connectivity at pickup & delivery for 100% of service level through coordinating with Field team.

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Followed all company policies and procedures to deliver quality work.

• Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
• Reduced response times by implementing effective ticketing systems for handling inquiries, resulting in increased efficiency and client satisfaction.
• Provided basic troubleshooting and product set-up support for customers.