Arvind J A

Money Saver Export Account Onboarding and support ( International Bank Transfer )

• Assisted team in preparing comprehensive reports and presentations.
• Reviewed daily sales figures against targets set by management team.
• Provided support to senior analysts in the development of forecasting models and budgeting processes.
• Maintained or updated business intelligence tools, databases or dashboards.
• Identified or monitored current and potential customers using business intelligence tools.
• Conducted comprehensive due diligence and KYC verification of merchants for international bank transfer activation.
• Analyzed merchant profiles and transaction patterns to evaluate risk and approve transfer capabilities.
• Collaborated with compliance, legal, and operations teams to ensure efficient onboarding and fraud risk mitigation.
• Reviewed documentation for onboarding, including banking details and AML certifications.
• Coordinated with banking partners to resolve issues and expedite merchant activation.
• Monitored post-onboarding transactions to detect anomalies and enhance fraud detection.
• Updated onboarding SOPs to align with regulatory changes and internal controls.
• Managed communication with merchants during onboarding to clarify compliance requirements.
• Responded promptly and professionally to internal client inquiries through email and calls, ensuring timely resolution of service requests and maintaining high client satisfaction.

Operations :

• Took full ownership of Risk AML transactions, ensuring timely compliance reviews and resolutions.
• Managed onboarding and transaction monitoring for high-risk merchants, enhancing operational efficiency.
• Led comprehensive handling of Money Saver merchant onboarding and ACH invoice validations to improve accuracy.
• Collaborated with cross-functional teams to resolve escalations and expedite high-priority merchant cases.
• Identified process improvement opportunities and implemented best practices to mitigate risks.
• Delivered exceptional service to internal and external customers by managing expectations effectively.
• Maintained accurate customer records across multiple systems to ensure compliance data integrity.
• Coordinated project progress with cross-functional teams, ensuring alignment and timely execution.

• Monitored high-risk transactions to detect fraudulent activities by analyzing GMV and establishing thresholds for FTS and CTS.
• Investigated fraud reports from payment partners like VISA and MasterCard, executing timely mitigation strategies.
• Conducted end-to-end reviews of merchants flagged for suspicious activity and implemented necessary interventions or escalations.
• Analyzed data through risk engine reports in Looker to drive informed decision-making regarding merchant risks.
• Managed international merchant activation by profiling applicants and conducting detailed risk assessments.
• Collaborated cross-functionally with teams such as AML, Compliance, and IT to implement new processes for fraud prevention.
• Executed cleanup operations across industries while adhering to RBI guidelines for compliance.
• Maintained organized case queues according to the Plan of Action, ensuring effective productivity during weekend shifts.