Arvind Kadam
Mumbai
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Talented Accounts Receivable Specialist with 16 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Collection Associate
HDB Financial Services
Mumbai
10.2020 - Current
- Analyzed credit reports, financial statements and other documents to assess risk and make decisions regarding collections.
- Conducted outbound calls to delinquent customers in order to negotiate payment arrangements.
- Researched customer accounts to determine appropriate collection actions.
- Ensured compliance with all applicable laws related to debt collections practices.
- Participated in training sessions and meetings related to collections policies and procedures.
- Provided feedback on process improvements that could improve productivity or efficiency.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Collection Executive
Sequel corporate services ltd.
Mumbai
05.2018 - 07.2020
- Follow-up for payment Payment collection for bucket ( 1,2,3,4) HDB – PL bucket 1 TATA Capital- PL, TW , CD, (bucket 3to 4) Early salary ICICI Bank - Home loans collection
- Provided information on payment options, such as installment plans, to help resolve customer delinquencies.
- Identified trends in customer delinquency patterns and communicated findings to management team.
- Assisted customers with online payments using secure web portals.
- Responded promptly to customer inquiries regarding their accounts status via phone, email or mail correspondence.
- Participated in training sessions and meetings related to collections policies and procedures.
- Followed up on past due accounts through letters, emails or phone calls according to company policy.
Admin and Recovery Executive
HEXAGON NUTRITION PVT. LTD.
Mumbai
06.2001 - 12.2015
- Ensured timely collection of overdue payments from debtors.
- Conducted detailed financial analysis of customer accounts and prepared payment plans.
- Reviewed delinquent accounts to assess the risk of default and determine appropriate action for recovery.
- Developed strategies to minimize bad debts, mitigate losses and maximize recoveries.
- Evaluated customer's financial situation by reviewing account details including outstanding balance, payment status.
- Investigated disputes raised by customers regarding their account activity or billing discrepancies.
Education
Bachelor of Commerce - Accounting And Finance
EIILIM University Sikkim
01.2010
Skills
- MS Office, Internet: E-Mail & Surfing, MS-CIT
- Communication skills - written and verbal
- Planning and organizing ,Prioritizing
- Problem assessment and problem solving
- Customer service orientation
- Skip Tracing & Business Correspondence Writing
- Following conversation scripts & Negotiation
Certification
- DRA - Debt Recovery Agents Certificate 2019
Languages
Hindi
First Language
Timeline
Collection Associate
HDB Financial Services
10.2020 - Current
Collection Executive
Sequel corporate services ltd.
05.2018 - 07.2020
Admin and Recovery Executive
HEXAGON NUTRITION PVT. LTD.
06.2001 - 12.2015
Bachelor of Commerce - Accounting And Finance
EIILIM University Sikkim
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