Arvind Kewalchand

I lead the marketing efforts for Moxy Bengaluru, the first Moxy in South Asia. My role is all about bringing Moxy’s fun and playful brand to life, making it a must-visit destination for young, adventurous travelers and locals alike.

Key Responsibilities:
1. Brand & Content:
I’ve positioned Moxy as a standout in the local market by crafting engaging brand strategies, managing social media, and creating sassy, eye-catching content that resonates with our target audience.
2. Events & Experiential Marketing:
I design and host signature events—like pool parties and themed movie nights—creating buzz and driving traffic while keeping the Moxy vibe fun and inviting.
3. Sales & Revenue:
Through digital marketing, influencer partnerships, and local collaborations, I drive bookings and boost revenue, ensuring our marketing aligns with overall goals.

Key Achievements:
• Put Moxy Bengaluru on the map as a top destination, leading to five more Moxy hotels in the pipeline.
• Increased social media engagement and brand recognition with targeted campaigns.
• Completed a successful first year, setting the stage for Moxy’s future growth.

Core Skills:
• Strategic Marketing
• Content Creation & Social Media
• Event Planning
• Digital Marketing
• Community Engagement

I’m passionate about hospitality, creativity, and finding bold ways to make Moxy stand out in the market!

• Lead the marketing department and oversee all marketing activities for the hotel
• Develop and implement comprehensive marketing strategies to drive revenue growth and increase brand awareness
• Collaborate with other departments (sales, operations) to ensure integrated marketing efforts and cohesive messaging

• Founded a resto cafe Chaiffee Cafe LLP in 2020 as owing to my passion for creativity and food
• Single handedly managing the place since 2 years
• Gained in depth knowledge of F&B industry working
• Fluent in online aggregators management
• Knowledge of cash flows & management
• Designing & creating the menu from scratch

• Founded & managing a freelance social media agency with 20+ clients
• Running since 2016 with a creative team based out of UAE & India

Handling over 41 restaurants across UAE for marketing & branding

• Handling Marketing for Retail travel at Al Futtaim Stores across malls in UAEHandling Marketing for Retail travel at Al Futtaim Stores across malls in UAE
• Skills: Sales · Marketing Management · Operations Management · Market Planning · Spokesperson · Online Production · Digital Strategy

• Led and managed a team of travel agents, ensuring exceptional service to Accenture employees.
  Oversaw operations, policies, and procedures, maintaining high-quality standards.
  Provided guidance, coaching, and support, fostering a productive work environment.
  Developed strategies to optimize team performance and meet service level agreements.
  Collaborated with Accenture stakeholders, offering tailored travel solutions.
  Conducted performance evaluations, identified training needs, and implemented development initiatives.
  Resolved complex customer issues promptly, ensuring satisfaction.
  Streamlined processes, improving efficiency and reducing turnaround time.
  Presented regular reports on team performance and customer feedback.
  Received recognition for outstanding service and collaboration.
  
  
  Successfully improved customer satisfaction ratings by implementing new service initiatives and conducting regular feedback sessions with Accenture employees.
  Led the team to consistently meet or exceed performance targets, including service level agreements and productivity metrics.
  Implemented a training program to enhance the team's knowledge of Accenture's travel policies and procedures, resulting in improved accuracy and compliance.
  Streamlined processes and implemented automation tools, resulting in increased efficiency and reduced turnaround time for travel requests.
  Received recognition from Accenture for outstanding service delivery and strong collaboration. Led and managed a team of travel agents, ensuring exceptional service to Accenture employees. Oversaw operations, policies, and procedures, maintaining high-quality standards. Provided guidance, coaching, and support, fostering a productive work environment. Developed strategies to optimize team performance and meet service level agreements. Collaborated with Accenture stakeholders, offering tailored travel solutions. Conducted performance evaluations, identified training needs, and implemented development initiatives. Resolved complex customer issues promptly, ensuring satisfaction. Streamlined processes, improving efficiency and reducing turnaround time. Presented regular reports on team performance and customer feedback. Received recognition for outstanding service and collaboration. Successfully improved customer satisfaction ratings by implementing new service initiatives and conducting regular feedback sessions with Accenture employees. Led the team to consistently meet or exceed performance targets, including service level agreements and productivity metrics. Implemented a training program to enhance the team's knowledge of Accenture's travel policies and procedures, resulting in improved accuracy and compliance. Streamlined processes and implemented automation tools, resulting in increased efficiency and reduced turnaround time for travel requests. Received recognition from Accenture for outstanding service delivery and strong collaboration.
• Skills: Team Leadership · Team Management · Operations Management · Team Building · Cross-functional Team Leadership · Spokesperson · Online Production

Provided exceptional customer service, ensuring a smooth travel experience.
Assisted passengers with check-in, boarding, and luggage handling.
Resolved inquiries, concerns, and complaints in a professional manner.
Coordinated with various departments to ensure efficient flight operations.
Offered special assistance to elderly passengers and individuals with disabilities.
Handled cash transactions and maintained accurate records.
Recognized for exceeding customer expectations and maintaining a positive attitude.