Arvind Kumar

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Implemented aggressive payment process for partners, improved process initiatives within Channel.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Established team priorities, maintained schedules and monitored performance.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Identified issues, analyzed information and provided solutions to problems.
• Drove operational improvements which resulted in savings and improved profit margins.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked with customers to understand needs and provide excellent service.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed team communications and information for meetings.

• Increased customer satisfaction by resolving issues.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Delivered services to customer locations within specific timeframes.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Created plans and communicated deadlines to complete projects on time.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Exceeded goals through effective task prioritization and great work ethic.
• Maintained healthy business relations with corporate clients and ensured customer satisfaction by achieving delivery & Service quality norms

• Led projects and analyzed data to identify opportunities for improvement.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Identified issues, analyzed information and provided solutions to problems.

• Handled various retail branch banking operations viz clearing, collection, payment, branch cash management, CMS, servicing & reconciliation of ATM, office account maintenance, intra bank accounts maintenance, reconciliation, documentation, assessment, MIS, account opening, sales, front desk, leave maintenance and entry in HRMS, TCDC, Locker, back office maintenance and product training to sales.

* Opening CASA through DSA

• Handled credit card business as sales, servicing & recovery