Summary
Overview
Work History
Education
Skills
Hobies & interests
Software
Additional Information
Timeline
Hi, I’m

Arvind Kumar

Team Leader
Arvind Kumar

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.


PROFESSIONAL SNAPSHOT: A Bachelor of Science graduate with experience in basic computer knowledge & core areas of work like customer Service, Customer retention, Collection & BPO ITES.

Currently designated as Team Leader at Sterling Holidays & Resorts India Limited and in actively involved in revenue operations and other company activities.

Overview

7
years of professional experience
1
Language

Work History

Sterling holiday & Resorts Limited

Team Leader

Job overview

  • Handling a Team of customer assurance Retention & generating revenue from (sell, upsell, and collection)
  • Handling all upcoming clients & previous client data base as a Team leader
  • Handling cancellation Level-1, members and providing them resolution to their queries within TAT as per company norms
  • Managing complete Accountability of the members queries & given them best resolution within TAT
  • Updating transactions processed on daily basis
  • Attending and generating maximum number of Contacts with the member and assuring maximum Closures via voice or no voice both (member meet)
  • Handling Cross sale and Upgrades in order to generate Maximum Revenue for the Company.

Mahindra Holidays & Resorts India Limited

Customer Service Executive
01.2015 - 08.2018

Job overview

  • Handling the daily Collection operations
  • Handling Members of Premium Level and providing resolution to their queries within TAT
  • Managing complete Accountability of the members & helping in clearing the over-dues
  • Updating transactions processed on daily basis
  • Attending and generating maximum number of Contacts with the member and assuring maximum Closures via voice or no voice both (member meet)
  • Handling Cross sale and Upgrades in order to generate Maximum Revenue for the Company
  • Core competence:-
  • Good Communication skills
  • Positive approach towards things
  • Self-Motivated and good grasping power
  • Can work in any field and dedication vision over the task provided.

OSR Service PVT LTD
LUCKNOW

Process Associate
01.2014 - 01.2015

Job overview

  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Aegis global
LUCKNOW

Customer Care Executive
09.2011 - 12.2013

Job overview

  • Evaluated interactions between associates and customers to assess personnel performance.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided resolution under maintains Average call handling time.
  • Act like a team leader
  • Act like Quality auditor.

Education

Kanpur University
Janta Maha Vidhalya Ajeetmal, Auraiya

Bachelor from Science-mathematics
07.2006 - 2010.06

University Overview

UP BOARD
Auraiya

Intermediate from Science
07.2004 - 2005.06

University Overview

Highschool
Auraiya

from Science
07.2002 - 2003.06

University Overview

All India Local Self Government
Jaipur

from Diploma in Sanitation
07.2010 - 2011.06

University Overview

Skills

Complaint resolution

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Hobies & interests

Hobies & interests

* Love to watch bollywood, tollywood & hollywood movies.

* Love to watch Cricket, football & Hockey etc.

* Love to play all indoor games.

* love to play cricket.

* Love to travel In India as well as abroad.

Software

Packs, Talisma & sales force

Additional Information

Additional Information

Father's name : Mr. Prabhu Dayal

Date of Birth : Aug 25th 1989.

Nationality : Indian

Gender : Male

Timeline

Customer Service Executive
Mahindra Holidays & Resorts India Limited
01.2015 - 08.2018
Process Associate
OSR Service PVT LTD
01.2014 - 01.2015
Customer Care Executive
Aegis global
09.2011 - 12.2013
All India Local Self Government
from Diploma in Sanitation
07.2010 - 2011.06
Kanpur University
Bachelor from Science-mathematics
07.2006 - 2010.06
UP BOARD
Intermediate from Science
07.2004 - 2005.06
Highschool
from Science
07.2002 - 2003.06
Team Leader
Sterling holiday & Resorts Limited
Arvind KumarTeam Leader