ARVIND Kumar
System Administrator
9/90, Ramesh Nagar, New Delhi ,Delhi
Summary
Diversely skilled Technical Engineer with 8 years helping businesses maintain smooth operations and optimal workflow.
Focused IT Engineer dedicated to staying apprised of all new engineering tools and techniques. Committed to applying emerging technologies to streamline product development and business operations. Adheres to ascribed business and engineering goals by driving constant process innovation and iterative improvements.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Senior Associate IT
ValueFirst Digital Media Pvt.Ltd.
Gurugram
02.2015 - Current
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Implemented open source applications such as to collect assets inventory, ticketing system to manage IT related requests, Continuous monitoring of systems, applications services, system resources etc.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved over 20 Tickets per day related to users' assets and in-house infra technical issues.
- Managed End Point Security Solution (Falcon) for secure organization data from malware, Threats, or Ransomware attacks.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Used Microsoft Word and other software tools to create documents and other communications.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
NOC Engineer
Zapbytes Technologies Pvt. Ltd.
Delhi
09.2014 - 02.2015
- Monitored and maintained network and software components according to established guidelines and best practices.
- Identified and categorized equipment issues, responding to over 100 calls-for-service to maintain NOC effectiveness.
- Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Worked with sustaining engineering teams to investigate and resolve software and hardware defects.
- Maintained company servers, computers, printers, cables and other equipment.
IT Engineer
Dalmia Biz Pvt. Ltd.
Noida
04.2014 - 09.2014
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Responded approx 40 support requests per day from end users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured hardware, devices and software to set up work stations for employees.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Engineer
Indorise Tech
Delhi
09.2011 - 03.2014
- Provide desktop support by Phone, Remote Desktop, Troubleshooting problems related to Hardware and Networking.
- Assemble & Repairing Desktop and Laptops, Installing & Upgrading Windows XP, Win 7,8,& Server 2003,8,12.
- Configure backup and Restore point, Create and apply Services & Group Policies Configure remote access.
- Configured hardware, devices and software to set up work stations for end users.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor of Science - Bachelor of Computer Applications (BCA)
IEC University
Himachal Pradesh 07.2016 - 08.2018
Senior Secondary - 10+2
Board Of School Education
Haryana 05.2008 - 06.2009
High School Diploma -
Board Of School Education
Haryana 05.2006 - 06.2007
Skills
Troubleshooting and resolution
Certification
Computer Hardware & Networking Engineering (By Shokeenda Electro Ltd.)
Hobbies
Play Table Tennis, Listening music & Making Friends.
Languages Known
English & Hindi
Nationality
Indian
Gender
Male
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge
I am confident of my ability to work in a team.
Date & Signature
.................................................
Timeline
Learning Linux Command Line (by Linkedin)
11-2022
Cybersecurity Awareness: Cloud Security (By Linkedin)
10-2022
Advanced Lean Six Sigma Yellow Belt Certification (By Lean Six Sigma)
09-2022
AWS Fundamental for Beginners (By Udemy)
12-2021
The Complete Cyber Security (by Udemy)
03-2020
Bachelor of Science - Bachelor of Computer Applications (BCA)
IEC University
07.2016 - 08.2018
Senior Associate IT
ValueFirst Digital Media Pvt.Ltd.
02.2015 - Current
NOC Engineer
Zapbytes Technologies Pvt. Ltd.
09.2014 - 02.2015
IT Engineer
Dalmia Biz Pvt. Ltd.
04.2014 - 09.2014
IT Engineer
Indorise Tech
09.2011 - 03.2014
Computer Hardware & Networking Engineering (By Shokeenda Electro Ltd.)
04-2010
Senior Secondary - 10+2
Board Of School Education
05.2008 - 06.2009
High School Diploma -
Board Of School Education
05.2006 - 06.2007
Learning: DevOps Beginners to Advance (By Udemy)
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