Arvind Kumar
BTM Layout, Bangaluru
Summary
Flexible Network Engineer with 4 years of relevant experience in troubleshooting routers, switches, firewalls and complex network issues along with 9 years of experience in Helpdesk support, System and Server administrations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Network Security Engineer
Mahindra & Mahindra Fin. Services Ltd
02.2018 - Current
- Provided technical support to users experiencing difficulties with their networks.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Monitored system performance to promote network speed, availability and reliability.
- Assisted in the design of local area networks and wide area networks.
- Monitored network traffic using packet sniffing tools such as Wireshark to detect malicious activity.
- Implemented security patches, hotfixes, and service packs on all systems in order to maintain system integrity.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sr. IT Operation Associate
NIITTechologies Ltd
New Delhi
06.2011 - 02.2018
- Proactive monitoring of servers, windows OS and identifying potential issues to resolve them within SLA.
- Performing daily back up of servers and storages and planning backup schedules and managing process.
- Installation and configuration of Active Directory Domain controllers.
- Applying operating system security updates, patches, configuration changes and maintain strategy for patch management for all servers and clients through MS WSUS and Microsoft System Center Configuration Server.
- Proactively working with vendors, OEMs and service providers on issues identified in products and chase issues until successful resolution.
- Installations and configurations of servers with Windows Server 2012/2008/2003.
- Adhering ITIL processes like Incident Management, Problem Management and Change Management.
Desktop Support Engineer
Orient Technologies Ltd
02.2010 - 05.2011
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Providing installations of windows XP, 2000, supporting mail client lotus notes, MS-office.
Education
Bachelor of Arts - English Language And Literature,
H.N.B. PG College
Khatima, Uttrakhand07-2006
CCNP - Enterprise - Computer Networking
Network Bulls
Gurgaon10-2022
Checkpoint Certified Security Administrator - Computer and Information Systems Security
Troika Systems
GurgaonSkills
- Technical Network Troubleshooting and RCA
- Network Firewall Management
- VPNs, IPSEC
- Infrastructure Planning and Design
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- ISC2 Certified in Cybersecurity
Timeline
Network Security Engineer
Mahindra & Mahindra Fin. Services Ltd
02.2018 - Current
Sr. IT Operation Associate
NIITTechologies Ltd
06.2011 - 02.2018
Desktop Support Engineer
Orient Technologies Ltd
02.2010 - 05.2011
Bachelor of Arts - English Language And Literature,
H.N.B. PG College
CCNP - Enterprise - Computer Networking
Network Bulls
Checkpoint Certified Security Administrator - Computer and Information Systems Security
Troika Systems
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