ARVIND KUMAR
Analyst
NOIDA,UTTAR PRADESH
Summary
Experienced Specialist leveraging industry expertise to drive company growth. Exceeds performance and productivity targets through meticulous analysis, planning, and policy adaptation. Proactively establishes strategic business networks to deliver superior specialist support. Demonstrates excellence in project planning, forecasting, and objective setting to maximize organizational productivity. Maintains a systematic approach to assignments and consistently beats deadlines.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Senior Support Specialist (Credit and Insurance)
Revolut
NOIDA (REMOTE)
09.2023 - Current
- Served as a subject matter expert for the support team, providing guidance on escalated cases.
- Proactively identified gaps in internal documentation, creating new materials or updating existing content accordingly.
- Experience working with JIRA Service Desk Management to Investigate cases of insurance claim outcomes, credit denial, forbearance and if needed, dispute them with external partner with proper investigation.
- Worked upon various projects to improve processes and procedures within the team.
- Promoted internally as an Advanced support specialist and Buddy trainer to handle managerial escalations and to facilitate the onboarding of new and existing members into the Credit and Insurance fields.
- Experienced in collaborating with other teams internationally to tackle any user issues by handling sensitive or confidential information.
- Responsible to identify and analyze the alerts generated by the monitoring system in order to rectify potentially suspicious activity and if needed, escalating any red flags and potential risks to the relevant team.
- Contributed to product development efforts by providing valuable user feedback from support interactions.
- Improved customer satisfaction by addressing and resolving complex technical issues promptly.
- Championed best practices in ticket handling and case management, resulting in improved issue tracking accuracy.
Fraud Analyst
Barclays
NOIDA
02.2023 - 06.2023
- Investigate suspicious activity and abnormal customer behavior stemming from alerts generated from the fraud detection systems and controls
- Perform a reasonable investigation on alerts using all tools available to decision a review in a timely manner per designated SLA's
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
- Work closely with other areas as required to ensure controls and any appropriate system enhancements are in line with changes in fraud trends
- Review and evaluate existing approach to Fraud awareness
- Deliver changes and improvements as necessary
- Implemented anti-fraud strategies based on current trends, significantly reducing potential financial losses.
- Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
- Utilized advanced analytics tools to monitor transactions in real-time, promptly identifying suspicious activities.
- Regularly evaluated and updated fraud strategies to improve operational and financial company benefits.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Team Lead Operations Support - BDA
Amazon
NOIDA
01.2022 - 12.2022
- Utilizing a variety of systems and working with other departments and business partners to obtain complete understanding of the circumstances surrounding the complaint in order to reach an appropriate decision
- Reviewing Terms and Conditions of our Merchants, Insurance products, marketing offers, promotions, and policies and procedures to determine whether a Fraud/Scam complaint should be upheld or rejected
- Delivering exceptional service through the handling and resolution of complaints, reaching a fair outcome for the complainant in line with Amazon's protocols
- Keeping up to date with product, policy and procedural changes affecting my role and potential outcome of complaints
- Responsible to Understand Amazon Services products and services and be able to articulate its functions and benefits to external audiences
- Modified customer service support system to reduce complaints by 30%
- Trained and supported 10 members of Fraud Detection team to generate evaluate maximum Complains for the specific month
- Achieved the Amazon Academy Champion of the North award for delivering and assisting the sales team in generating the Highest revenue in PAN India for July and Aug 2022.
- Inspired and managed teams in operational improvements, increasing overall productivity.
- Implemented innovative solutions to improve team performance and project outcomes, significantly reducing turnaround times.
Business Development Associate
BYJU'S
PUNE
06.2020 - 08.2021
- Analyse data models to deliver logical conclusions
- Understand Customer Requirement and provide the resolution as per the SOP's
Education
Certification - Digital Currencies and Blockchain Technology
University of Nicosia
Cyprus 04.2018 - 12.2018
Bachelor of Commerce - Financial Analysis And Investment Banking
Glocal University
Saharanpur, India 04.2015 - 12.2018
High School Diploma - Civil Engineering
Manav Bharti University - India
Solan, India 01.2012 - 12.2015
High School (Class 10th) - Maths, Science and English
Army Public School (APS)
Pune, India 01.2011 - 12.2012
Skills
Certification
INTRODUCTION TO DIGITAL CURRENCIES, University of Nicosia, https://digitalcurrency.unic.ac.cy/free-introductory-mooc/self-verifiable-cert
Honorsandawards
- Champion of North Award, Amazon, 08/01/2022, Achieved the Champion of the North title at Amazon Academy for delivering and assisting the sales team in generating the highest revenue in PAN India for August 2022.
- Champion of North Award, Amazon, 07/01/2022, Achieved the Champion of the North title at Amazon Academy for delivering and assisting the sales team in generating the highest revenue in PAN India for July 2022.
Accomplishments
- Champion of North Award - Amazon:- Achieved the Champion of the North title at Amazon Academy for delivering and assisting the sales team in generating the highest revenue in PAN India for two consecutive months in July and August 2022.
Timeline
Senior Support Specialist (Credit and Insurance)
Revolut
09.2023 - Current
Fraud Analyst
Barclays
02.2023 - 06.2023
Team Lead Operations Support - BDA
Amazon
01.2022 - 12.2022
Business Development Associate
BYJU'S
06.2020 - 08.2021
Certification - Digital Currencies and Blockchain Technology
University of Nicosia
04.2018 - 12.2018
Bachelor of Commerce - Financial Analysis And Investment Banking
Glocal University
04.2015 - 12.2018
High School Diploma - Civil Engineering
Manav Bharti University - India
01.2012 - 12.2015
High School (Class 10th) - Maths, Science and English
Army Public School (APS)
01.2011 - 12.2012