ARVIND KUMAR
Restaurant General Manager
Delhi
Summary
Developed exceptional leadership and operational management skills within high-paced restaurant environment, demonstrating versatility and adaptability. Proven ability to manage diverse teams and drive customer satisfaction through efficient service delivery. Seeking to leverage transferable skills in new industry with opportunities for growth and impact.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Restaurant General Manager
Farzi Café CP
03.2023 - Current
- Company Overview: massive restaurants pvt.ltd
- Massive restaurants pvt.ltd
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Monitored staff productivity levels to strategically manage labor costs effectively.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Restaurant Manager
IMPERFECTO
03.2021 - 03.2023
- Company Overview: Belcibo hospitality pvt.ltd
- Worked with Imperfecto various locations Imperfecto ruin pub New Delhi, pre-opening Imperfecto Boutique Dwarka, Imperfecto patio Gurugram sec-51, menu planning, P&L
- Took immediate responsibility for issues and found effective solutions to make sure they were resolved swiftly
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
- Assisted all personnel with their duties and tasks during high volume periods at the restaurant
- Belcibo hospitality pvt.ltd
Assistance Restaurant Manager
Hotel Clark's Shiraz
10.2018 - 03.2020
- Olive Garden coffee shops and curry center Restaurant a multi - Cuisine speciality restaurant on the rooftop with a clear view of the Taj Mahal and Red Fort
- The Mughal Room-in its picturesque setting offers a highly selective range of dishes from the Mughalai Cuisine, Chinese cuisine and continental cuisine
- It's also serving a variety of beverages and the setting is complete with live Ghazal (Indian classical music)
- Assisted all personnel with their duties and tasks during high volume periods at the restaurant
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Analyzed daily sales figures and developed strategies to increase sales.
Assistant Manager
SHANGRI-LA
08.2016 - 08.2018
- Joined as a Food and Beverage Executive and got promoted twice in a span 3 years
- Coffee Garden is a casual all-day dining and multi-Cuisine buffet restaurant
- Exciting display kitchens prepare Asian and western dishes for gastronomical and visual treat
- Coffee Garden is a market leader in its segment and is very popular for lavish buffet spreads specially for breakfast and Sunday brunches
- The restaurant has an open kitchen concept and there are seven live kitchens serving seven different cuisines
- Lead a team of 40 professionals
- Managed an award winning 270 covers all day dining signature restaurant coffee Garden
- Identify customers' needs and respond proactively to all of their concerns
- Effective communicator with excellent planning, organizational and problem-solving skills
- Monitors the department actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Restaurant Supervisor
Bollywood Café
08.2014 - 08.2016
- Company Overview: fine dining Indian cuisine
- Assisted all personnel with their duties and tasks during high volume periods at the restaurants
- Maintained the entire look of the restaurant, ensuring that it was clean and inviting at all times
- Completed opening and closing checklists according to set standards
- Managed inventory to achieve targeted gross profit margin
- Set effective employee schedules that maintained coverage at peak times and minimized labor costs
- Delivered exceptional, friendly and fast service
- Fine dining Indian cuisine
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Team Leader
The Lalit
11.2011 - 01.2014
- Greeted guests in a pleasant and courteous manner
- Welcomed and acknowledge all guests in a friendly, service-oriented manner
- Handled products and equipment in accordance with safety and sanitation guidelines
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet up-sell goals
- Appropriately suggested additional items to customers to increase restaurant sales
- Balanced tills accurately handled cash, processed credit card payment batches and prepared bank deposits
- Delivered exceptional, friendly and fast service
- Completed opening and closing checklists according to set standards
- Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager
- Oversaw overnight store operations, including staff assignments and production lists
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior Guest Service Associate
Select Hotels
09.2009 - 11.2011
- Company Overview: Heritage village Manesar
- Skillfully anticipated and addressed guests' service needs
- Greeted guests in a pleasant and courteous manner
- Promptly served all food courses and alcoholic beverages to guests
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Assisted servers and dining room hosts and quickly responded to guests' needs
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Provided constructive suggestions and encouragement to employees
- Heritage village Manesar
Guest Service Associate
Hotel Holiday Inn
01.2008 - 03.2009
- Performed additional tasks to keep the dining room running smoothly
- Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables
- Welcomed and acknowledge all guests in a friendly, service-oriented manner
- Regularly cleaned host stand and buffet area
- Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu
- Followed save serving safety requirements and kept a list of available ride services for inebriated customers
Education
Bachelor of Arts - English honours
Dr. Bheem Rao Ambedkar University
Agra, U.P.05-2011
Diploma - hotel management
Food Craft Institute
Aligarh, U.P. 04.2001 -
Intermediate - science stream
K.I.C Inter College
Matriculation - undefined
K.I.C Inter College
Skills
Inventory management
Accomplishments
- Employee of the month August 2008 at Holiday Inn Agra.
- Part of the core team in the successful pre-opening of The Lalit Chandigarh.
- Leader of the year 2014 at Bollywood Café Fine Dining Indian Cuisine Shenzhen China.
- Successfully launched catering services for Foxconn (Apple iPhone, iPad devices factory) twice a week in Shenzhen China.
Personal Information
Date of Birth: 02/10/89
Trainingexposure
- Industrial Training, 22 weeks, Hotel Holiday Inn Agra
- Vocational Training, 2 weeks, Hotel Clark's Shiraz Agra
Timeline
Restaurant General Manager
Farzi Café CP
03.2023 - Current
Restaurant Manager
IMPERFECTO
03.2021 - 03.2023
Assistance Restaurant Manager
Hotel Clark's Shiraz
10.2018 - 03.2020
Assistant Manager
SHANGRI-LA
08.2016 - 08.2018
Restaurant Supervisor
Bollywood Café
08.2014 - 08.2016
Team Leader
The Lalit
11.2011 - 01.2014
Senior Guest Service Associate
Select Hotels
09.2009 - 11.2011
Guest Service Associate
Hotel Holiday Inn
01.2008 - 03.2009
Diploma - hotel management
Food Craft Institute
04.2001 -
Intermediate - science stream
K.I.C Inter College
Matriculation - undefined
K.I.C Inter College
Bachelor of Arts - English honours
Dr. Bheem Rao Ambedkar University
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