ARVIND KUMAR SHARMA

• Managing Asia-Pacific clients and distributors.
• Instrument (CLIA) Working On:
• 1. ECL 100.
• 2. ECL 25.
• Developed training programs and installations for staff and distributors on new product lines and procedures.
• Organized events such as seminars, webinars, aimed at educating customers about products or services offered by the company nationally.
• Worked closely with marketing teams to create effective campaigns that increased brand recognition nationwide.
• Established relationships with key customers at a national level and provided support as needed.
• Diagnosed and resolved customer inquiries through phone, email, and chat support.
• Provided technical support for software and hardware issues across multiple platforms.
• Trained new team members on support protocols and software tools used in operations.

• Products (CLIA):

1. Liaison

2. Liaison XS.

3. Liaison XL.

• Coordinated engagement with a Pan-India customer base.
• Provided technical support and training for end-users and staff.
• Diagnosed technical issues using advanced troubleshooting techniques.
• Conducted regular inspections to ensure optimal equipment performance.
• Documented service reports and maintenance records accurately.
• Managed inventory of parts and tools for efficient service delivery.
• Provided onsite installation and configuration of hardware, software and related peripherals for customers.

• Instrument Handled: Immunoassay, ELISA, HPLC.
• 1. Snibe Maglumi.
• 2. Diesse Chorus.
• 3. Hotgen MQ 60.
• 4. Dynex 2/4 Plate.
• Directed a team of four engineers in achieving technical objectives.
• Managed regional service operations to ensure timely support for clients.
• Trained and mentored service technicians to enhance customer interaction skills.