Arvind M
Area Business Manager
No:39, Karnam Street, Velachery, Chennai
Summary
SENIOR LEVEL PROFESSIONAL
Operations Management / Projects Planning & Development / P & L Management.
AN OVERVIEW Enthusiastic and dedicated professional; results focused, entrepreneurial and practical with extensive experience across all areas of retail management. Performance-oriented Sales Leader offering exceptional record of achievement over 23-years career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Area Business Manager
Titan Company
8 2017 - Current
- Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators
- Finalizing properties for Franchise expansion with prospective clients/brands.
- Screening of Franchise partner portfolio in terms of best fit as per his investment bandwidth, location, and work profile
- Monitors and provides assistance to ensure successful Outlet opening and operational activities
- Executing policies and procedures, performing detailed data analysis, reach conclusion, document results, & suggest ideas for efficient business growth and outstanding operational performance
- Identify gaps & recommend solutions to improve the induction & training strategy for outlet staff
- Own plan for non performing outlets (including closure recommendation) and to ensure deployment of agreed programs across all the outlets.
- Delivered consistent revenue growth by executing targeted marketing campaigns tailored to specific client needs.
- Maximized customer retention rates by addressing concerns promptly and ensuring high levels of satisfaction throughout the sales process.
- Analyzed market trends and competitor activities, adjusting strategies to maintain a competitive edge.
Area Manager
Trends In Vogue
10.2015 - 07.2017
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Built strong rapport with vendors, securing favorable terms for contracts and negotiations.
- Expanded market share within region through strategic partnerships with complementary businesses.
Unit Head
Megamart
12.2012 - 09.2015
- Coordinated efforts with other units for seamless execution of joint tasks or projects.
- Streamlined unit operations by implementing efficient processes and procedures.
- Reduced operational costs through continuous process improvements and resource optimization.
- Implemented innovative solutions to address complex challenges within the unit.
- Enhanced unit performance by setting clear expectations, goals, and timelines for team members.
- Established strong relationships with stakeholders to ensure alignment of unit goals with organizational priorities.
- Increased team productivity by providing effective leadership and mentoring.
Area Manager
Spencers Pvt Ltd.
02.2010 - 11.2012
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Store Manager
Lifestyle International, Chennai
06.2001 - 01.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
M.A. Public Administration -
Madurai Kamaraj Universtiy
B.Sc Mathematics - undefined
University of Madras
Skills
Vendor sourcing & Negotiating
Multi-unit operations management
Risk management &Inventory control
Customer Service Excellence
Shrink, Staff, marketing cost controls
Site selection & Negotiation
H R Management
Sales, product, market analysis
Merchandizing Strategies
Team building & Staff retention
Career / Growth Path
- Area Business Manager, Tanishq, Titan Company Limited, Aug'17 - Present
- Area Manager, Trends In Vogue, CavinKare, Oct'15 - Jul'17
- Unit Head, Megamart, Arvind Brands Limited, Dec'12 - Sep'15
- Area Manager, Spencers Pvt Ltd., RP-SG Group, Feb'10 - Nov'12
- Store Manager, Lifestyle International, Landmark Group, Jun'01 - Jan'10
Accomplishments
- Managed all pre-opening activities of 4 Tanishq Stores (Project Planning & Development, purchasing, equipment, contract negotiations, logistics, and operations, staff recruitment & training and all customer service functions).
- Launched 18 MIA stores in 15 months across Tamil Nadu between Mar'23 to May'24.
- Improved the market share from 4% to 18%.
- Grew business from negative EBIDTA to positive EBIDTA of 4 stores in annual revenue within 1 year.
- Improved management/staff relations and reduced employee attrition rate within 4%.
- Maintained the store shrinkage, below the norm level, for three consecutive stock checks @ 0.12%. Norm (0.25%).
Timeline
Area Manager
Trends In Vogue
10.2015 - 07.2017
Unit Head
Megamart
12.2012 - 09.2015
Area Manager
Spencers Pvt Ltd.
02.2010 - 11.2012
Store Manager
Lifestyle International, Chennai
06.2001 - 01.2010
Area Business Manager
Titan Company
8 2017 - Current
M.A. Public Administration -
Madurai Kamaraj Universtiy
B.Sc Mathematics - undefined
University of Madras
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