Arvind Narayanan

Work History

Project Program Associate Director

NTT Data

02.2024 - Current

Applied deep, cross-functional expertise to guide policy development and strategic decision-making.
Directed complex initiatives by integrating practical knowledge across multiple disciplines.
Solved high-impact problems using innovative approaches, balancing conflicting data and principles.
Developed forward-looking solutions by considering diverse perspectives, and long-term implications.
Engaged with senior leadership and key stakeholders to negotiate and influence critical business outcomes.
Aligned functional plans with organizational strategy, driving execution across departments.
Held accountability for multi-departmental results, including budget management, and strategic planning.
Led and mentored teams of professional managers and experienced contributors to achieve business goals.
Monitored program progress, identifying potential risks and proactively addressing issues to maintain optimal performance.
Enhanced program efficiency by streamlining processes and implementing best practices.

Business Analysis Senior Manager

NTT Data

06.2021 - 02.2024

Leading business analysis initiatives in banking operations and compliance.
Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Driving service excellence and customer support strategies.
Implemented and developed operational standards, policies and procedures.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Led strategic business analysis initiatives to support data-driven decisions.
Translated complex business requirements into actionable insights using advanced analytics tools and practices.
Collaborated with cross-functional teams to identify process improvement opportunities, and optimize operational efficiency.
Developed and maintained dashboards, reports, and KPIs to monitor performance, and support executive-level decision-making.
Directed the design and implementation of data models and forecasting techniques to support strategic planning.
Managed stakeholder expectations by delivering clear, concise, and impactful business insights.
Oversaw a team of analysts, providing mentorship, performance feedback, and professional development.
Ensured data governance and compliance with internal and external regulatory standards.
Played a key role in budgeting, resource allocation, and aligning analytics initiatives with organizational goals.
Presented findings and recommendations to senior leadership, influencing high-impact business strategies.

Senior Consu Banking Risk & Compliance

Ryzkltyx Consulting Solutions

01.2018 - 05.2021

Delivered consulting solutions in AML and fraud risk management.
Supported regulatory compliance and early warning systems.
Delivered strategic consulting services in risk management, regulatory compliance, and anti-money laundering (AML).
Assessed and improved client risk frameworks, ensuring alignment with industry standards and regulatory requirements.
Implemented early warning systems (EWS) and fraud detection mechanisms to mitigate financial and reputational risks.
Conducted gap analyses and compliance audits to identify vulnerabilities, and recommend corrective actions.
Prioritized projects and project tasks depending upon key milestones and deadline dates.
Collaborated with cross-functional teams to develop and enforce risk policies and procedures.
Provided subject matter expertise on regulatory changes and their impact on business operations.
Led client engagements, including stakeholder communication, project planning, and solution delivery.
Facilitated training sessions and workshops on compliance, fraud awareness, and risk mitigation strategies.
Supported data-driven decision-making through analytics and reporting on risk indicators and compliance metrics.
Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
Built strong relationships with clients through consistent communication and proactive problem-solving efforts.

Manager – AML Operations

Jana Small Finance Bank

01.2016 - 12.2017

Managed to set up and Oversee Centralised Banking Anti-Money Laundering (AML) operations, ensuring compliance with regulatory standards and internal policies.
Monitored and investigated suspicious transactions using AML tools and systems to detect potential financial crimes.
Implemented and enhanced Early Warning Systems (EWS) to proactively identify and mitigate risks.
Collaborated with compliance, legal, and risk teams to ensure timely reporting and resolution of AML cases.
Led periodic reviews and audits of customer accounts to assess risk levels and ensure due diligence.
Developed and delivered training programs on AML policies, fraud awareness, and regulatory updates.
Liaised with regulatory bodies and internal stakeholders for reporting and compliance assurance.
Managed a team of AML analysts, providing guidance, performance feedback, and operational support.
Contributed to the development of AML frameworks and process improvements to strengthen risk controls.

Assistant Manager – Centralized Legal & Regulatory Operations

Citibank

07.2011 - 05.2015

Managed centralized legal and regulatory processes to ensure compliance with internal policies and external regulations.
Coordinated with legal, compliance, and operations teams to streamline documentation and reporting workflows.
Supported regulatory audits and internal reviews by preparing and validating the required documentation.
Monitored changes in regulatory requirements, and ensured timely implementation across relevant departments.
Handled escalations and queries related to legal and regulatory matters, ensuring resolution within defined timelines.
Maintained accurate records of legal correspondence, regulatory filings, and compliance reports.
Contributed to policy updates and process improvements to enhance operational efficiency and compliance readiness.
Collaborated with cross-functional teams to ensure alignment with corporate governance standards.

Senior Fraud Risk Analyst

Tata Consultancy Services

09.2008 - 01.2011

Coordinate in-depth investigations into suspicious transactions and potential fraud cases across banking operations for the East Middle East.
Utilized fraud detection tools and analytics to identify patterns, anomalies, and high-risk activities.
Collaborated with compliance, legal, and operations teams to ensure the timely resolution of fraud incidents.
Developed and implemented fraud prevention strategies and controls to mitigate financial and reputational risks.
Monitored fraud trends and emerging threats to proactively adjust risk frameworks and response protocols.
Prepared detailed reports and dashboards for senior management, and regulatory bodies.
Provided training and guidance to junior analysts on fraud detection techniques and case handling.
Supported audits and regulatory reviews by maintaining accurate documentation and evidence trails.
Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
Enhanced risk management processes by implementing advanced statistical analysis and data modeling techniques.

Fraud Risk Analyst / Officer – Phone Banking

Citibank

10.2007 - 09.2008

Monitored and analyzed customer transactions to detect and prevent fraudulent activities.
Investigated suspicious account behavior, and escalated cases for further review and resolution.
Responded to customer inquiries and complaints related to fraud and account security via phone banking channels.
Collaborated with fraud investigation teams to ensure timely, accurate case handling.
Maintained detailed records of fraud incidents, and supported reporting to compliance and regulatory bodies.
Educated customers on fraud prevention measures and secure banking practices.
Ensured adherence to internal fraud risk policies and regulatory guidelines.
Provided feedback and insights to improve fraud detection systems and customer service protocols.

Senior Associate – Collections & Recovery

HSBC

07.2003 - 10.2004

- Managed collections and recovery processes for retail banking.
Managed collections and recovery processes for delinquent accounts in retail banking.
Engaged with customers to negotiate repayment plans, and resolve outstanding dues.
Monitored account performance, and initiated follow-up actions to ensure timely recovery.
Collaborated with legal and compliance teams to escalate high-risk cases, and ensure regulatory adherence.
Maintained accurate records of collection activities and customer interactions.
Provided insights and feedback to improve collection strategies, and reduce default rates.
Ensured customer service standards were upheld while handling sensitive financial situations.

Clerical Staff Trainee

Citibank, NA

04.2003 - 07.2003

Supported customer service and operational tasks.
Provided day-to-day administrative support to ensure smooth office operations.
Managed documentation, filing systems, and maintained accurate records.
Coordinated meetings, schedules, and travel arrangements for staff and management.
Handled incoming calls, emails, and correspondence professionally and efficiently.

Summary

Overview

Work History

Project Program Associate Director

Business Analysis Senior Manager

Senior Consu Banking Risk & Compliance

Manager – AML Operations

Assistant Manager – Centralized Legal & Regulatory Operations

Senior Fraud Risk Analyst

Fraud Risk Analyst / Officer – Phone Banking

Senior Associate – Collections & Recovery

Clerical Staff Trainee

Education

Generative AI Overview for Project Managers -

No Degree - Fundamentals of Agile, Waterfal Project Management

Certified Project Management Professional - Project Management

Master Of Business Administration - General Management

Advanced Diploma in IT - undefined

B.Com - undefined

Skills

Interests

Professional Development

Timeline

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