Arvind S

• Initiate discussion with customers for OEM Opportunity
• Discussion with Segment teams to get the OEM Potential Accounts sorted
• Working on Intel ISV leads to unearth OEM Opportunity
• Being an overlay team work with all the segments for OEM

Opportunities (Global Accounts,Large Enterprises,Public

Sector Enterprises and SME)

• Arranging workshop with OEM potential customers to discuss on OEM capabilities
• Face to face meetings with potential OEM customers
• Discussion with various project teams on the requirement
• Work with engineering and Intake teams for any specific customized requirements
• Working with product teams for optimization of the solution
• To be a part of events and brief customers on Lenovo OEM capabilities and hence generating potential OEM Funnel
• Negotiating with stakeholders and take the orders for closure
• Achieve quarterly targets assigned
• Track the orders and expedite for timely delivery

• Drive client retention, renewals, upsells and client satisfaction
• Manage multiple accounts, develop positive working relationships with all customer touch points Provide input on new processes and workflows as needed
• Taking care of team numbers, metrics and sales administration Use customer feedback to generate ideas about new features or products
• Ensure sales, finance and legal policies and procedures are met Resolve escalations and provide solutions to customers in a timely manner
• Drive conversion rates through regular interaction with the customers and 100 % coverage on addressable market
• Be an advocate for the services team while on calls with the customers
• Engage with ISR & AE for the specified accounts to drive Services sales
• Utilize Salesforce CRM & all necessary applications to manage and optimize sales of Renewal opportunities Leverage key business units to optimize performance, include segment sales, customer care, technical support & marketing
• Follow a strong BMS & maintain a robust funnel & tracking mechanism
• Trusted advisor to the account team(s) in providing clear understanding and awareness of the benefit of new products and services offered
• Maintains relationships at leadership and departmental levels to lead to new business opportunities Trainer for the New Hires on services
• Achieve incremental revenue to the business by positioning Multi- vendor service & Post standard support
• Training India APOS teams on the process change and updates
• Drive strategy and programs to acquire new partner/customers and retain existing customers in order to ensure a strong relation of future consulting engagements.

• Utilize strategic probing to identify, evaluate and recommend alternative business solutions Effectively balance demands from multiple stakeholders
• Being a trusted business advisor to the customer and uses in-depth knowledge of Dell's technology products like laptops,desktops,workstations and services to help customers formulate direction
• Ability to be relationship focused in sales Perform under pressure and multitask
• Develop and implement account plans that drives the critical business objectives
• Effectively balances demands from multiple stakeholders.

• Manage a store of sales representatives responsible for sales from Dell Exclusive stores and large format retailers
• Have handled various DES stores across India Entry-level supervisor, understands selling environment and capable of building familiarity with segment and product/service offerings
• Develops an understanding of internal operations and how related functional teams interact to achieve results
• Ensure that the orders are processed, manufactured and delivered to the customer's desired location on or before the committed delivery time without any hassles
• Presents problem analysis and recommends solutions in a creative and logical manner
• Ensure that I give a constant un-interrupted and unbiased support to the store reps by strictly adhering to the TAT (Turn Around Time) and also very well within the ethical policies of Dell
• Works to resolve customer issues to ensure a world-class customer experience and builds a strong team environment
• Liaising with the partners and outside team for smooth end to end process.

• Recommends business solutions considering customer needs and Dell interests
• Effectively utilize Dell tools and work closely with the necessary resources to meet sales objectives
• Selling Dell's products like laptops, desktops and services (via telephone, web or e-mail) to Consumer home sales segment
• Transactional focuses on in-bound sales calls and efficiently completing/closing the sale
• Builds relationships with customers based on knowledge of Dell's technology, products, services
• Focuses on passionate delivery of a positive and rewarding customer experience according to Dell Standards.