Arvind S
Bengaluru
Summary
Customer Service Representative II with 4+ years of experience in Quote-to-Cash (Q2C), order management, customer support, and account management. Skilled in managing North American customer accounts, pricing validation, ETA coordination, and end-to-end order lifecycle management. Proficient in Oracle JD Edwards E1, Esker, Commergent, SAP SD, SAP D50, AS400 and Salesforce. Demonstrates strong communication skills with a proven track record in process optimization, escalation management, and cross-functional stakeholder collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service Representative II
Thermo Fisher Scientific
Bengaluru, India
02.2022 - Current
- Managed end-to-end order processing from order receipt to shipment confirmation, ensuring accuracy and timely delivery
- Created and maintained customer master data and ensured precise order entry in SAP
- Performed pricing validation and ETA coordination for North American (US & Canada) customers
- Communicated with customers via email, addressing inquiries and coordinating with internal cross-functional teams for resolution
- Generated and shared order confirmations, shipment notifications, and status updates with customers
- Resolved order discrepancies, pricing issues, and vendor-related concerns to ensure smooth order fulfillment
- Supported sales teams with contract validation, order queries, and business-related requests
- Participated in internal and external stakeholder meetings to align order management and service delivery
- Managed customer escalations by performing root cause analysis and implementing corrective actions
- Contributed to month-end and pre-close activities to ensure accurate reporting and order closure
- Led continuous improvement initiatives (PPI/JDI) to enhance process efficiency and customer satisfaction
Education
Bachelor of commerce(B.COM) - undefined
Indian academy Degree College
09.2021
Skills
- Quote to Cash (Q2C) Operations
- Processing Order & Fulfillment
- Customer Service & Account Management
- Pricing Validation & ETA Analysis
- Escalation Handling & Issue Resolution
- Process Improvement (PPI, JDI)
- Stakeholder & Vendor Coordination
- Email Communication & Documentation
- Time Management & Multitasking
- ERP / CRM Tools: Oracle JD Edwards E1, Esker, SAP SD, SAP D50, AS400, Salesforce (SFDC), Commergent, Flex Net, Cora Care
- Productivity Tools: MS Outlook, MS Excel, MS Word
Accomplishments
- Awarded Rising Star Award for exceptional performance within the first six months
Declaration
I hereby declare that the details mentioned above are true and correct to the best of my knowledge. With 4 years of hands-on experience in order management, I have developed strong skills in order processing, coordination, and ensuring timely delivery.
Timeline
Customer Service Representative II
Thermo Fisher Scientific
02.2022 - Current
Bachelor of commerce(B.COM) - undefined
Indian academy Degree College