Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Arvind Shekhawat

Arvind Shekhawat

Jaipur

Summary

Dynamic Technical Support Consultant with a proven track record at Adobe, excelling in troubleshooting and customer relationship management. Expert in system diagnostics and technical documentation, I have enhanced user experiences and resolved complex issues efficiently, contributing to increased customer satisfaction and team productivity.

Overview

5
5
years of professional experience

Work History

Technical Support Consultant

Adobe
Noida
07.2024 - Current
  • Provided troubleshooting support for Adobe software applications and services.
  • Assisted customers with installation and configuration of Adobe products.
  • Guided users through technical issues via phone, chat, and email channels.
  • Documented customer interactions in ticketing system for future reference.
  • Maintained knowledge base articles to enhance user self-service options.
  • Resolved customer complaints in a timely manner by providing appropriate solutions or workarounds.

Subject Matter Expert

Teleperformance
jaipur
04.2022 - 04.2024
  • Developed and implemented comprehensive training programs, resulting in increase in employee productivity and proficiency in subject matter expertise
  • Led a team of first level support associates in conducting and supporting the customers on real-time and helping them resolve their issues and to improve customer's experience
  • Provided expert guidance and support to team members, ensuring compliance with industry regulations and best practices, resulting in zero compliance violations.

Technical support Engineer

Teleperformance
jaipur
12.2020 - 03.2022
  • Assisted clients in troubleshooting complex technical issues by actively listening, identifying root causes, and providing efficient solutions
  • Conducted thorough analysis of system logs and diagnostic data to proactively detect and resolve potential technical issues.

Education

Bachelors of Engineering - Computer Science

Chandigarh University
Gharuan Punjab
12-2020

Higher Secondary - Science Education

Rashtriya Military School
Bangalore
05-2015

Higher Secondary - Computer Science

Rashtriya Military School
Bangalore
05-2014

Skills

Troubleshooting techniques

  • Adobe support
  • Technical documentation
  • System diagnostics
  • Customer relationship management
  • Effective communication
  • Software installation
  • Application support

Certification

  • Adobe Certified Professional ▪ Certiport 9uxp-sFzH 09/2023
  • Adobe Certified Professional Digital Video using Adobe Premiere Pro

Languages

English

Timeline

Technical Support Consultant

Adobe
07.2024 - Current

Subject Matter Expert

Teleperformance
04.2022 - 04.2024

Technical support Engineer

Teleperformance
12.2020 - 03.2022

Bachelors of Engineering - Computer Science

Chandigarh University

Higher Secondary - Science Education

Rashtriya Military School

Higher Secondary - Computer Science

Rashtriya Military School

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Arvind Shekhawat