Arvind Singh
Delhi
Summary
With a proven track record at Avantha Business Solution Ltd, I excel in operations management and team leadership, significantly enhancing team productivity and customer satisfaction. Leveraging strategic planning and staff training, I've successfully mentored teams towards achieving over 90% in project efficiency, embodying decision-making prowess and fostering robust customer relationships.
Overview
20
20
years of professional experience
Work History
Manager AR (Revenue Cycle Operations)
SCA Ecode Solutions Private Limited
07.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Senior Manager RCM Operation
BKM Health Pvt Ltd.
01.2022 - 05.2023
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Operations Manager
Keizer Healthcare Pvt Ltd.
01.2016 - 12.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Manager
Keizer Healthcare Pvt Ltd.
10.2015 - 01.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Avantha Business Solution Ltd
01.2014 - 10.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Senior Team Leader
Avantha Business Solution Ltd
04.2011 - 12.2013
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Set up and calibrated machinery to meet specific production requirements.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Mentored junior team members, providing guidance and support to enhance their career progression.
Team Leader
Avantha Business Solution Ltd
04.2010 - 03.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Process Developer
Avantha Business Solution Ltd
04.2009 - 03.2010
- Developed end-to-end production processes for [Type] industry.
- Trained leadership personnel and employees on new business processes using in-person and online education.
- Enhanced process efficiency by identifying bottlenecks and implementing optimization strategies.
- Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
Process Associate
Avantha Business Solution Ltd
01.2007 - 03.2009
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Non Voice Process Associate
Bank of America
07.2006 - 12.2006
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Voice Process Associate
IBM Daksh
03.2005 - 06.2006
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
Education
Commerce
CBSE
New Delhi, India03-2002
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Project management
- Strategic planning
- Relationship building
- Staff training and development
- Operations management
- Customer relationship management (CRM)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Hobbies
I like to listen to music in past time or whenever I am free. I am a big fan of sports especially cricket, so I love to watch sports. On weekends and weeknights I love to hang out at beautiful places and love to go for shopping with my family and friends. I pamper my self at free time by going for a spa or watch movies also I love to chat with my friends and family at a coffee shop or at a dining table.
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Manager AR (Revenue Cycle Operations)
SCA Ecode Solutions Private Limited
07.2023 - Current
Senior Manager RCM Operation
BKM Health Pvt Ltd.
01.2022 - 05.2023
Operations Manager
Keizer Healthcare Pvt Ltd.
01.2016 - 12.2022
Assistant Manager
Keizer Healthcare Pvt Ltd.
10.2015 - 01.2016
Assistant Manager
Avantha Business Solution Ltd
01.2014 - 10.2015
Senior Team Leader
Avantha Business Solution Ltd
04.2011 - 12.2013
Team Leader
Avantha Business Solution Ltd
04.2010 - 03.2011
Process Developer
Avantha Business Solution Ltd
04.2009 - 03.2010
Process Associate
Avantha Business Solution Ltd
01.2007 - 03.2009
Non Voice Process Associate
Bank of America
07.2006 - 12.2006
Voice Process Associate
IBM Daksh
03.2005 - 06.2006
Commerce
CBSE
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