Arvind Singh Jamwal
Calicut
Summary
Professional Summary
A professional, articulate, and self-assured individual with a history of providing top-notch customer service. Diligent and resourceful Flight Chief with experience leading a team of over 20 flight personnel. Extremely motivated and dependable senior leader with over 22 years in the Indian Commercial aviation services. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Inflight Supervisor/Check Line Crew
AirIndia
Delhi
07.2005 - Current
- Trained Inflight Supervisor in both A-320 family and Boeing 777 fleet.
- Understanding of emergency evacuation techniques.
- Uphold FAA regulations and any applicable laws to protect safety of passengers and flight crew.
- Possess strong interpersonal skills which can assess performance of line crew members as needed.
- Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
- Coordinated pre-flight preparations and post-flight debriefings.
- Conducted safety briefings and emergency procedures training.
- Managed aircrew roster ensuring optimal utilization of resources.
- Developed training programs to improve crew efficiency.
- Led regular team meetings promoting open communication.
- Resolved disputes among flight crew members professionally and efficiently.
- Mentored junior supervisors to enhance leadership skills.
- Ensured adherence to company policies regarding uniforms and appearance standards.
- Facilitated regular maintenance checks for aircraft systems.
- Addressed customer complaints involving inflight experiences.
- Evaluated aircrew performance for promotions and awards.
- Participated in incident investigations providing expert feedback.
- Supervised crew members assignment and rotation processes.
- Liaised between pilots, cabin crew, and ground staff.
- Implemented risk management strategies to reduce incidents.
- Collaborated with other departments such as maintenance or engineering when necessary.
- Reviewed customer feedback surveys following each flight to identify areas needing improvement.
- Monitored staff performance to ensure that they followed airline regulations and procedures.
- Maintained high standards of customer service and safety in accordance with company policies.
- Adhered strictly to FAA regulations related to alcohol consumption onboard an aircraft.
- Resolved conflicts among passengers or between passengers and cabin crew members as needed.
- Commanded control over crime scenes, accident investigations and security incidents to ensure fair resolutions.
- Reviewed operational reports from subordinate personnel to identify areas for improvement in efficiency or safety practices.
Cabin Crew
Jet Airways
Delhi
07.2001 - 05.2005
- Ensured highest standard of Customer Service.
- Ensured compliance with company policy/procedures.
- To handle pressure consistently in positive way.
- To ensure all customer complaints were resolved in best possible manner with limited resources available which lead to customer retention.
- To take responsibility for safety and standards maintained throughout.
- To complete required number of on board assessments of crew members and follow-up with feedback to improve performance.
- Updated own team knowledge and skills whenever needed.
- To generate enthusiasm and energy for tasks, taking lead and coordinating to get things done
- Ensure strict adherence to protocol whenever there was VIP movement.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight
- Followed company regulations and rules to promote safe environment for travelers and employees
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Resolved passenger conflicts and medical emergencies during flights
- Administered first aid and managed medical emergencies when required.
Education
MBA - Consultancy Management
BITS Pilani
Rajasthan04-2023
Bachelor of Science - Electronics,Physics,Maths,English
MAM College
Jammu University05-2001
High School Diploma -
Certificate In Computing-Computers
IGNOU University ,Delhi05-1999
High School Diploma -
CEDTI -languages of C & C++
Jammu India07-1999
Skills
- Product line management
- Deadline and scheduling management
- Line inspection skills
- Passenger Assistance
- Team Management
- Crew Coordination
- Menu Planning
- Emergency Procedures
- Policy Enforcement
- Compliance Monitoring
- National security
- Personnel Supervision
- Organizational Leadership
- Aircraft Maintenance
- Fleet Management
- Safety Management
- Personnel Management
- Military operations
- Accident investigation
- Avionics
Affiliations
There were many achievements that I can consider them as big but the biggest of them would be the instance where I had given First Aid to a passenger who was choking and revived him. After a few minutes his words of showing Gratitude by saying-
"Thank you' gave me the greatest feeling of achievement and satisfaction of being a person who is responsible for all the lives onboard. Also there were day to day instances where I gave some extra dessert or cookies to kids and their smiles would always make me happy and feel great about the job. Helping ladies and the needy with their heavy bags, assisting the seniors in having a comfortable flight and getting wishes like 'God bless you' were instrumentally making me a better person too. Being a cabin crew is much more than seeing new places and meeting new people. The online and paper feedbacks are nothing in front of such appreciations. These enhanced the experience of my life being a Cabin Crew and helping people and take care of Customers smile and satisfaction by all means.
Accomplishments
- Managing service operations with focus on policies & procedures.
- Handling post sale service operations while ensuring customer satisfaction, ensuring that operations at the service points match the company's standards.
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
- Trained professional in hospitality and knowledge of all alcoholic or Non alcoholic beverages.
Additional Information
Customer service is the support you offer your customers — both before and after they buy and use your products or services —
that helps them have an easy and enjoyable experience with you
Offering amazing customer service is important if you want to retain customers and grow your business.
Being a professional on the same, I need to shift my focus on Customer service for
administrative Jobs rather a crew now so that I can enhance my Interpersonal skills more
and serve your country with my expertise.
Open for Relocation to abroad.
Flexible for Travel.
Languages
- English: Proficient
- Hindi: Proficient
- Punjabi: Proficient
- Malayalam:Upper Intermediate
Certification
[Load and trim ] Training
Interests
Learning new technologies Travelling and exploring new places to gain Knowledge. Reading books to enhance my Vocabulary and sentence formation. I am passionate towards keeping myself fit so that I can concentrate on my work and remain active.
Timeline
Inflight Supervisor/Check Line Crew
AirIndia
07.2005 - Current
[Load and trim ] Training
05-2003
Cabin Crew
Jet Airways
07.2001 - 05.2005
MBA - Consultancy Management
BITS Pilani
Bachelor of Science - Electronics,Physics,Maths,English
MAM College
High School Diploma -
Certificate In Computing-Computers
High School Diploma -
CEDTI -languages of C & C++
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