Having a science background and having worked in the aviation industry for more than 20 years. A polished, eloquent and assured person who has a track record of delivering outstanding customer service. With extensive experience managing all facets of service functions, solution-driven. Establishing successful and fruitful commercial partnerships. Demonstrated leadership abilities and attention to detail keen understanding of alcoholic drinks with reference to tasting, customer service, and keeping precise ratios.
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Take inventory of food items, alcoholic and non- alcoholic beverages,headcount, and sales transactions prior to take off and landing.
Manage problems within the cabin to ensure the comfort and safety of passengers within the entire length of the flight.
Have good knowledge on Checking onboard emergency equipment and first aid kits to ensure proper functionality: assist with emergency situations during flight.
Reinforce and uphold FAA and additional regulatory requirements
to keep flight crew and passengers safe.
Have good Interpersonal skills to check Performing levels of the line crew members whenever needed.
Ensured highest standard of Customer Service.
Ensured compliance with company policy/procedures.
Can handle pressure consistently in a positive way.
Ensure all customer complaints were resolved in the best possible manner with the limited resources available which
lead to customer retention.
Can take responsibility for safety and standards maintained throughout.
To complete the required number of on board assessments of the crew members and follow-up with the feedback to improve performance.
Updated my own team knowledge and skills whenever needed.
To generate enthusiasm and energy for tasks, taking the lead and coordinating to get things done Ensure strict adherence to protocol whenever there was a VIP movement.
Strong Project Management &Time Management skills Good problem-solving skills to liaise directly withcustomers Able to work under pressure Sound communication skills -written/ verbal Pro-Active and innovative Knowledge of Alcoholic beverages Crew command Crew management Crew motivation Cabin evacuation procedures Cabin announcements Crew supervision Crew appraisal