Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Arvind Singh Jamwal

Arvind Singh Jamwal

Inflight Cabin Supervisor/Check Crew
Gurgaon

Summary

Having a science background and having worked in the aviation industry for more than 20 years. A polished, eloquent and assured person who has a track record of delivering outstanding customer service. With extensive experience managing all facets of service functions, solution-driven. Establishing successful and fruitful commercial partnerships. Demonstrated leadership abilities and attention to detail keen understanding of alcoholic drinks with reference to tasting, customer service, and keeping precise ratios.

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Overview

23
23
years of professional experience
8
8
years of post-secondary education

Work History

Inflight Supervisor/Check Crew

AirIndia
Delhi
07.2005 - Current
  • Knowledge of emergency evacuation procedures and potential issues and solutions inflight.
    Have knowledge of Supervision - flight attendants and coordinate duties: mediate conflicts between crew members.
    Have good knowledge in building rapport and maintain courteous and effective professional relationships in working area.
  • Have good knowledge of how to deal with customers for better understanding and needs of each and every one according to the age factor.
     Have good command on Developing team communications and information for meetings.
    Have good hold on Collaborating with team members to achieve target results.
     Have a good Knowledge on Troubleshot problems and diagnose system faults.

Take inventory of food items, alcoholic and non- alcoholic beverages,headcount, and sales transactions prior to take off and landing.
Manage problems within the cabin to ensure the comfort and safety of passengers within the entire length of the flight.
Have good knowledge on Checking onboard emergency equipment and first aid kits to ensure proper functionality: assist with emergency situations during flight.
Reinforce and uphold FAA and additional regulatory requirements

to keep flight crew and passengers safe.
Have good Interpersonal skills to check Performing levels of the line crew members whenever needed.


Cabin Crew

Jet Airways Ltd
Delhi
04.2001 - 04.2005

Ensured highest standard of Customer Service.
Ensured compliance with company policy/procedures.
Can handle pressure consistently in a positive way.
Ensure all customer complaints were resolved in the best possible manner with the limited resources available which

lead to customer retention.
Can take responsibility for safety and standards maintained throughout.
To complete the required number of on board assessments of the crew members and follow-up with the feedback to improve performance.
Updated my own team knowledge and skills whenever needed.
To generate enthusiasm and energy for tasks, taking the lead and coordinating to get things done Ensure strict adherence to protocol whenever there was a VIP movement.

Education

Bachelor of Science - Electronics,Physics,Mathematics,English

MAM College
Jammu
05.1997 - 05.2001

MBA - Consultancy Management

BITS PILANI
Rajasthan
01.2021 - 05.2023

High School Diploma -

IGNOU University
Delhi
06.1999 - 12.1999

High School Diploma -

CEDTI
Jammu
01.1999 - 12.1999

Skills

    Strong Project Management &Time Management skills Good problem-solving skills to liaise directly withcustomers Able to work under pressure Sound communication skills -written/ verbal Pro-Active and innovative Knowledge of Alcoholic beverages Crew command Crew management Crew motivation Cabin evacuation procedures Cabin announcements Crew supervision Crew appraisal

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Accomplishments


  • Managing service operations with focus on policies &procedures.
  • Handling post sale service operations while ensuring customer satisfaction, ensuring that operations at the service points match the company's standards.
  • Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
  • Trained professional in hospitality and knowledge of all alcoholic or Non alcoholic beverages.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

MBA - Consultancy Management

BITS PILANI
01.2021 - 05.2023

Inflight Supervisor/Check Crew

AirIndia
07.2005 - Current

Cabin Crew

Jet Airways Ltd
04.2001 - 04.2005

High School Diploma -

IGNOU University
06.1999 - 12.1999

High School Diploma -

CEDTI
01.1999 - 12.1999

Bachelor of Science - Electronics,Physics,Mathematics,English

MAM College
05.1997 - 05.2001
Arvind Singh JamwalInflight Cabin Supervisor/Check Crew