Arvind Singh Karki

• Implemented new systems resulting in streamlined processes and improved efficiency.
• Led a workforce of 60 associates, overseeing 8 Team Leads and 2 Area Managers to effectively manage inside Sales teams and provide exceptional customer service.
• Elevated customer satisfaction levels from 30% to 66% in two quarters through implementing effective strategies, which also led to a surge of 21% in sales.

Managed a team of 2 team leaders and 20 associates, overseeing online Zoom meetings for a customer base spanning the nation. Achieved consistent top-performing revenue average.

• Exceeded sales quotas, boosting profitability over 90,000 WRPS from a required 50,000 WRPS with a successful sales strategy and business planning.
• Initiated a 35% improvement of associates' input parameters (talk time, home visits, and zoom meetings), resulting in an increase of weekly orders from 16 to 35.
• Increased Byju's brand visibility by engaging with school management through emails, presentations, and workshops leading to a 25.4% rise in the number of leads and inbound queries.
• Achieved a substantial 75.3% growth in enrolments by employing a training and incentive-aligned methodology.

• Contributed to revenue growth by overseeing Inside & Field Sales initiatives in Uttarakhand
• Maintained exemplary target completion rate of Rs 10-12 Lakhs per week for team members. Conducted efficient cross-functional collaboration with credit team to expedite order confirmations, resulting in a significant reduction in cancellations from 35% to 10%. Maintained a low refund percentage of 5% versus average industry standards.
• Exhibited leadership as the only upper-level hierarchy within a self-reliant workspace.
• Achieved a revenue growth of 18%, exceeding the national average.
• Conducted regular operational reviews within team to identify areas for improvement.
• Monitored and provided constructive feedback to enhance team productivity and uphold quality standards.
• Coordinated employee leave requests and handled absences to ensure efficient workflow.

• Exceeded company standards by 102% in successful partnership management through monitoring and enforcing established procedures and tools.
• Efficiently added 43+ cab and 32 hotel vendors in the Uttarakhand area.
• Aided in the enhancement of business development efforts by actively engaging in meetings and assisting with market outreach initiatives.