ARVIND SUBHASH GIRI

Team Oversight: Supervise daily operations, distribute workloads, and maintain staff motivation and performance

Guest Experience Management: Respond to detractors, understand preferences, and update profiles using GEM tools

Cash Handling and Shift Closing: Responsible for financial transactions during shifts

Triton Concerns: Serve as the point of contact for any Triton-related issues

Operations Oversight: Ensure cleanliness, maintenance, and efficiency in daily operations

Guest Feedback: Gather feedback and update guest profiles for a comfortable stay

Guest Delight: Understand guest preferences and provide personalized experiences

Complaint Resolution: Handle guest complaints, ensure timely closure, and follow up with courtesy calls

Room Blocking: Allocate rooms based on guest requests

Revenue Management: Monitor revenue for the cluster of hotels

Departure Control: Check departure processes on a shift-wise basis

Personalized Surprises: Create hand-made cards and arrange special amenities for guests

Booking Management: Handle reservations, inventory, group bookings, and OTA bookings