Arvind Tiwari
Executive Housekeeper
Lucknow
Summary
Dynamic Executive Housekeeper with extensive experience at The Deltin DAMAN, excelling in budget management and staff training. Proven track record in enhancing cleanliness standards and operational compliance, driving guest satisfaction through effective communication and quality control. Adept at vendor management, fostering a collaborative team environment to achieve exceptional service outcomes. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
15
15
years of professional experience
Work History
Executive Housekeeper
The Deltin DAMAN
Daman
05.2021 - Current
- Managing 175 room key operations.
- Operational policies and procedures are developed and adhered to by both hotel and outsourced contractor staff.
- The highest standard of cleanliness, hygiene, and environmental sensitivity is maintained.
- Liaison and follow-ups between housekeeping, laundry, and maintenance.
- Laundry and linen services for the guests and other departments.
- Preparing the budget for the department, along with CapEx and OpEx.
- Analyze the department's financial figures and patterns.
- Financial Data and Inventories Report Management for Audits.
- Managing and budgeting for staff according to the business forecast.
- Manage and implement the hotel theme and values.
- Conducting training for staff, managers, and other departments also.
- Staff management, motivations, and development programs.
- Contract management of outsourced partners (horticulture, pest control, façade cleaning, and florist).
- Job Quality and Quantity for Vendors.
- Deviations of contract conditions, level of standards for vendors.
- Comparing various service providers, quoting, and recommending the best.
- Identifying suitable accessories for the hotel room, public area, and for other departments.
- Planned special events such as conferences or conventions while coordinating with vendors for additional services required.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Resolved customer complaints promptly and professionally.
- Communicated with maintenance team on damages to repair.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Provided guidance and support to staff members when needed.
- Organized employee work assignments to maximize productivity while maintaining high quality standards.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Lemon Tree Premier Pune
02.2021 - 04.2022
- Efficiently monitoring & operating housekeeping department with 201 guest rooms & Banquets
- Successfully handled the Covid guest and have implemented the guidelines
- Preparing and successfully implementing the budgets with the company requirements
- Training & Development
- Responsible for brand audits and clearing it successfully
Executive Housekeeper
ITC Fortune Select Tirupati
07.2019 - 02.2021
- Efficiently monitoring housekeeping areas, Pest Control, Horticulture and 138 guest rooms along public area to ensure cleanliness
- Laundry operation
- Plan & develop training & educational programs
- Prepare all reports as required
- Prepare the annual Housekeeping budget for submission to the Finance & GM
- Conducting hygiene inspections and conveying feedback to operating staff as well as managers for gaps in actual vs
- Standardized norms
- Maintaining quality and consistency of service for enhancing satisfaction amongst customers
- Proficient in Guest Handling, inventory management and maintenance of a hygienic environment
Housekeeping Manager
Radisson Lucknow
07.2017 - 10.2018
- Efficiently handled HOUSEKEEPING Department of 70 room’s keys, 2 restaurant & two banquet halls
- Ensuring overall unit, floors and public area cleanliness by effectively managing the housekeeping process
- Monitoring cleanliness for rooms, public areas and food and beverage outlets
- Co-Ordinate the day to day operational requirements of all housekeeping outlets & general upkeep of the hotel
- Co-Ordinate staffing requirements for the daily operations
- Plan & develop training & educational programs, such as new employee orientation, apprenticeship & on the job training for the outlet staff
- Prepare the annual Housekeeping budget for submission to the Finance & GM
- Plan, control and supervise horticultural requirement & commitment
- Smooth laundry operations with effective results
- Develop & supervise the maintenance of the Lost & Found procedure including the disbursement of un claimed articles to employee
- Prepare all reports as required
- Develop and recommend standard procedures for new tasks or changed conditions
Management Trainee & Executive
The Radisson Blu Hotel, Nagpur
12.2011 - 08.2016
- Worked as Housekeeping Executive (1Dec 2011 till 31 Aug 2016)
- Successfully completed Management Training Programme1 (1ST June 2012 to 1dec 2013 from Carlson hotel group)
- Transferred from Radisson Blu hotel Indore &Joined as a preopening team as H.K supervisor on 1 Dec 2011)
- Coordinating the work of the staff and managing the team
- Experimenting & presenting innovative ideas, styles and ensuring cost control measures..
- Handling the daily maintenance of logs for inventories, cost control, staff and guest feedback
- Trainings in the department and reviewing their performance as per procedure and company policies
- Monitoring requisition and stock items to meet ideal housekeeping cost, formulating record of housekeeping supplies and amenities
- Conducting hygiene inspections and conveying feedback to operating staff as well as managers for gaps in actual vs
- Standardized norms
Guest Service Associate
Radisson Blu Hotel Indore
02.2010 - 11.2011
- Joined as a guest service associate in a pre-opening team.
- Proficient in guest handling, inventory management, and maintenance of a hygienic environment.
- Maintaining the quality and consistency of service for enhancing satisfaction among customers.
- Ensuring cleanliness in the work area, and that it is in order prior to the operation time.
Education
B.sc (ATHM) - Airlines, tourism, hospitality management
ITFT Chandigarh
Chandigarh05.2010
12th -
KVS Nasik
Nasik01.2007
10th -
KVS Nasik
01.2005
Skills
- Budget management
- Staff training
- Quality control
- Inventory management
- Laundry operations
- Vendor management
- Operational compliance
- Customer service
- Team building
- Hygiene standards
- Effective communication
- Inventory control
- Laundry services
- Quality control guidelines
- Adaptability
Personal Information
Date of Birth: 10/19/88
Hobbies and Interests
- Running
- Biking
Certifications And Achievements
- Successfully cleared the QPR audit at Radisson Lucknow, 11/2018
- Worked as preopening team member in Radisson Lucknow city centre as Department Head
- Successfully Cleared Brand & Mystery audit in Ramada Lucknow, 2017
- Successfully completed 18 months’ management program, 12/2013
- Worked as preopening team member in Radisson Blu hotel Nagpur, 12/2011
- Worked as preopening team member in Radisson Blu hotel Indore, 02/2010
Managerial Assignments
- Operations management
- Training & Development
- Laundry Operations
- Guest Satisfaction Management
- Team Management
- Cost Control Management
- Hotel Pre-openings
- Developing policies & Procedures
- Prepare & Manage Capex & Opex
- Vendor & Contract Management
- Décor of Public area & Rooms
- Property Management & Maintenance
- Managing Inventories & Audits
- Pest Control & Horticulture
Disclaimer
I hereby declare that above mentioned particular information are true of my knowledge and belief.
Websites
Linguistic Abilities
- English
- Hindi
Timeline
Executive Housekeeper
The Deltin DAMAN
05.2021 - Current
Lemon Tree Premier Pune
02.2021 - 04.2022
Executive Housekeeper
ITC Fortune Select Tirupati
07.2019 - 02.2021
Housekeeping Manager
Radisson Lucknow
07.2017 - 10.2018
Management Trainee & Executive
The Radisson Blu Hotel, Nagpur
12.2011 - 08.2016
Guest Service Associate
Radisson Blu Hotel Indore
02.2010 - 11.2011
B.sc (ATHM) - Airlines, tourism, hospitality management
ITFT Chandigarh
12th -
KVS Nasik
10th -
KVS Nasik
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