Arvind Yadav
Mumbai
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
2
2
Languages
Work History
Software Support Engineer
Teckinfo Solutions Pvt. Ltd
- Communicated with clients to verify roots and causes of software problems.
- Maintained servers and systems to keep networks fully operational during business hours.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Increased ticket resolution speed by creating a comprehensive knowledge base of common issues and solutions
Software Support Engineer
Drishti-Soft Solutions Pvt Ltd(Ameyo)
- Facilitated smooth software transitions for clients by providing expert guidance during system migrations or upgrades.
- Identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Collaborated with development teams to provide valuable feedback for software improvements and bug fixes.
- Enhanced customer satisfaction by promptly resolving software issues and providing professional support.
- Provided initial support on software tickets submitted for CTI application, maintaining resolution rate of 99%
Associate Technology Lead
Drishti-Soft Solutions Pvt Ltd(Ameyo)
- Provided mentorship to junior team members, fostering professional growth and strong work ethics in the workplace.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Led technology governance efforts, planning upgrades and software updates.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
- Led cross-functional teams to successfully deliver complex projects within agreed timeframes and budgets.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Collaborated with other departments to identify and solve software issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Associate Project Manager
Drishti-Soft Solutions Pvt Ltd(Ameyo)
- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
- Managed budgets and financial forecasting for multiple projects, maintaining cost control while delivering desired outcomes.
- Developed and implemented project plans and budgets to ensure successful execution.
- Managed change requests effectively by assessing impacts on scope, timeline, budget, or resources before incorporating changes into existing plans or schedules.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Reduced project completion time by implementing effective task prioritization and resource allocation strategies.
- Collaborated with stakeholders to gather requirements, define project scope, and establish clear goals for successful execution.
- Monitored and tracked project metrics and collected data to share with project members.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Monitored project progress, identified risks and took corrective action as needed.
- Led cross-functional teams to successfully complete the assigned projects.
- Served as technical liaison, supporting engineering, management, procurement and sales team
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Negotiated and managed project budgets to meet goals.
- Communicated project updates to stakeholders at all levels.
- Generated reports for IT project progress and performance.
Project Manager
Exotel Techcom Pvt Ltd
- Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Analyzed project performance data to identify areas of improvement.
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project progress, identified risks and took corrective action as needed.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Identified plans and resources required to meet project goals and objectives.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Provided detailed project status updates to stakeholders and executive management.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of projects.
- Some of the major project delivered for major clients: SBICAP Securities Limited, Mumbai
ICICI Securities Limited, Mumbai
DCB Bank Limited(Outgoing calls Project and DR), Mumbai
Ziqitiza Healthcare Pvt Ltd, Mohali, Punjab
Ziqitiza Healthcare Pvt Ltd, Lucknow, Uttar Pradesh
Surevin BPO Pvt Ltd (UP CM Helpline), Lucknow, Uttar Pradesh
Collegedunia Web Pvt Ltd, Gurugram, Haryana
Vistaprint India Pvt Ltd, Mumbai
Cordlife Science India Pvt Ltd, Bhubhaneshwar
PlayGames 24x7 Pvt Ltd, Mohali
Enrich Hair and Skin Solution Pvt Ltd, Mumbai
FPL Technologies Pvt. Ltd, Pune
Universal Sompo General Insurance Co Ltd, Mumbai
Baroda Global Shared Services Ltd (Bank Of Baroda), Vadodra, Gujarat
Fullerton India Credit Company Ltd, Mumbai
Education
Diploma in Computer Science & technology -
Tilak Marashtra University(Pune)
High School -
All India Education Society High School
Mumbai, IndiaH.S.C -
Karthika High School & Nr College
Mumbai 04.2001 -
Skills
Gained sound knowledge of: OS (UNIX and different linux flavor) level configuration and troubleshooting RAID controller configuration and firmware update for the hardware devices Monitor and tune server environments, Server Hardening as well as database components Hands on database (PostgreSQL) optimization and maintenance Asterisk PBX, media gateway configuration and troubleshooting Managing the Ameyo uCI to provide maximum productivity and efficiency SIP, RTP, q921/q931(ISDN) protocols, VOIP
Debugging skills
Problem-solving aptitude
Hardware Configuration
Support SOP Writing
Problem-solving abilities
Software Upgrades
VoIP Installation
Software diagnosis
Incident Management
Incoming Call Management
Remote Technical Support
Timeline
H.S.C -
Karthika High School & Nr College
04.2001 -
Software Support Engineer
Teckinfo Solutions Pvt. Ltd
Software Support Engineer
Drishti-Soft Solutions Pvt Ltd(Ameyo)
Associate Technology Lead
Drishti-Soft Solutions Pvt Ltd(Ameyo)
Associate Project Manager
Drishti-Soft Solutions Pvt Ltd(Ameyo)
Project Manager
Exotel Techcom Pvt Ltd
- Current
Diploma in Computer Science & technology -
Tilak Marashtra University(Pune)
High School -
All India Education Society High School