ARVINDH KUMAR
Chennai
Summary
A problem solver who tries to use simple logical solutions to solve complex problems in different areas. Have expertise in building things from ground up having worked in start up mode in 6 different organizations in the last 16+ years. Experienced leader in building and managing large teams (~80) with a very good track record of delivering things in very aggressive timelines.
Overview
16
16
years of professional experience
Work History
Senior Director of Engineering
CommerceIQ
02.2023 - 04.2024
- Responsible for building and scaling the gather platform which crawls 100 million web pages across 800 ecommerce sites everyday.
- Was the engineering owner for digital shelf analytics product which was generating $20 million ARR.
- Streamlined the engineering process for the entire crawling process which resulted in 30% bandwidth reduction for crawling a new website.
- Heading a team of around 80 people involved in both the crawling operations as well as the overall platform.
- Discovered and implemented innovative ways for saving cost and helped in reducing the overall cost to crawl by 50% in a span of 3 months.
- Identified in-efficiencies in the platform and helped to remove them and also reduce the overall cloud provider cost by 30% with-in 4 months.
- Was in direct communication with big customers like pepsi and coke and ensured that all the engineering needs are met.
- Drafted the entire roadmap for platform team for each quarter and helped the managers in planning and designing for the same and ensured that the road map items are delivered.
Associate Vice President
Lynks Logistics (Acquired by Swiggy)
06.2021 - 02.2023
- Was heading 60 member cross functional engineering team.
- Streamlined the entire SDLC process to bring in more efficiency and helped reducing turn around time for building new features by 40%.
- Helped in re-architecting entire platform in 6 months which helped us scale from 100s of orders to 10k orders per day.
- Played major role in the org's revenue growth from 2 Cr pre month to 100Cr per month.
- Built new support system in-order to scale from 2 ware houses to 15 ware houses.
- Grew engineering team from 30 to 60 with-in a span of an year.
Senior Engineering Manager
Samsung Ecommerce
06.2016 - 06.2021
- Responsible for the core platform team involved in designing/developing the building blocks for the Samsung ecommerce platform from ground up
- Spearheaded the team for all the major flagship launches and ensured the web performance is of the highest standard during peak traffic(< 3 secs)
- Also played a major role in ensuring successful flash sales in India where we had more than 40k orders per hour
- Managed the development team in the rollout of the ecommerce platform to 15 countries(which contributes to more that 50% of samsung estore sales globally)
- Played a major part in growing the estore business from 50m $/year to 1 billion $/year
- Built and managed the back office tools development team
- Designed and developed the entire back office tools architecture/framework used by back office staff like customer support and pricing ops across 15 countries which also provided a consolidated view of entire operations from content management to delivery
- Built the frontend development team from 0 to 25 members
- My team was responsible for rolling out different flavours of the estore platform for the 15 countries
- Designed generic framework/components that helped us to launch a vanilla version of our product to a new country with just config updates and zero dev work
- Managed the core backend micro service development team (~10-15 members) for the entire platform
- Managed the security team responsible for plugging the security gaps in the whole platform across different layers
- Managed the support and operations dev team for the rolled out countries in ensuring the SLA is met for the production tickets (2 to 4 hours for P0, 3 days for P1)
Development Lead
Xome
02.2015 - 06.2016
- Part of the team that built the entire auction platform for the online auction portal
- Designed and developed various third party integrations like gopaperless to enable realtime auction contract generation and to capture the consent(eSign) of buyer and seller online which reduced the asset closure time by more than 50%
- Involved in design and development of core backend components in the auction platform
- Built and lead the entire frontend team responsible for all the customer facing pages in the auction site
Development Lead
Groupon
03.2013 - 02.2015
- Lead the customer support development team in chennai
- My team was responsible for the development of the CS tools which was build from ground up and was used in 40 odd countries across the globe by more than 10k users
- Designed and developed the end to end phone integration for customer support which drastically reduced the call time by more than a minute which resulted in saving more than 5$ per ticket
- Designed and developed a cooling off service responsible for determining the self service refund for different countries based on different rules which helped in reducing the ticket inflow by more than 20%
- Lead the team responsible for the contact-us portal through which the customers raise tickets
- Designed and developed the entire zendesk integration flow for all the countries
- Spearheaded various different initiatives on the contact us page which deflected the ticket inflow by more than 25%
Development Lead
Globalscholar
06.2008 - 03.2013
- Designed, developed and lead the personalized learning development team
- Lead the integration team responsible for completely rewriting the integration between the gradebook system (system used for grading students) and the core platform (used for managing assessments/activities)
- This involved processing millions of records on a daily basis between the two systems
- Player a major role in rolling out our product for 150 odd school districts in US
- Designed and developed multiple core components of the online learning system like: Assessment revamp (password protected test, timed test, negative marks, guest test), Impersonation (multiple level impersonation of different roles in the system), Blogs, announcements, discussion forum for both B2C and B2B, Teacher management system, Different white labelled flavours of the portal, Infinium (using set top box as a medium of education using satellite communication)
- Had couple of stints in US as part of the Quick fix engineering team to understand the actual way the product was being used and to gather the feedback from actual teachers/students and school admins
Education
BE - Computer Science
College of Engineering Guindy
Chennai06.2008
Timeline
Senior Director of Engineering
CommerceIQ
02.2023 - 04.2024
Associate Vice President
Lynks Logistics (Acquired by Swiggy)
06.2021 - 02.2023
Senior Engineering Manager
Samsung Ecommerce
06.2016 - 06.2021
Development Lead
Xome
02.2015 - 06.2016
Development Lead
Groupon
03.2013 - 02.2015
Development Lead
Globalscholar
06.2008 - 03.2013
BE - Computer Science
College of Engineering Guindy
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