ARVIND K SHETTY
Operation Management Professional
Mumbai
Summary
Highly skilled and enthusiastic professional with more than 17 years of experience managing operations . Successfully oversee human resources, budgeting. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Currently spearheading as a Banking MS Global Practice Manager for Cash Management with NCR India Pvt. Ltd.
Natural leader successful at strategically boosting the company profits and team performance. Skilled in driving engagement and operational improvements through well-coordinated tactical plans and proven relationship-building abilities. Demonstrated knowledge of business management and revenue development.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Practice Manager
NCR CORPORATION INDIA PVT LTD
Mumbai
04.2016 - Current
- Lead capability realization team for Cash management service to ensure that new capabilities required by Cash management service are developed and delivered.
- Built highly professional knowledge and documentation for rest of services organization.
- Collaborated with service offer team and sales team to properly construct contract for Cash Management Service.
- Ensured Transition activities are completed with proper documentation for new customers before it is handover to lifecycle team.
- Drive Compliance for lifecycle customers (align with contract expectations) for Cash Management
- Developed internal scorecards for Cash Managed Services and made it available to operation team for internal tracking
- Developed policies and procedures for effective practice management.
- Boosted morale by offering constructive feedback and specific direction to various operation team over globe.
Manager
NCR CORPORATION INDIA PVT LTD
Mumbai
02.2013 - 03.2016
- Determining training needs, identifying training gaps & conducting programs to enhance operational efficiency of entire team, encouraging, and implementing internal movements of employees
- Contributes to bids and competitor assessment initiatives Service Implementation
- Participate in bid reviews with Area General Manager, Partners with sales and/or country management team to present capabilities
- Develops business relationships to accomplish team goals
- Recognizes strategic opportunities and high pay-off activities that lead to success; Uses sound judgment in assessing and determining appropriate course of action based on information available
- Successfully implemented Cash Management solution for 5 major Cash Management customers in India, handled customer expectation by offering best solutions & achieving long-term clientele
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Supervisor
NCR SINGAPORE PTE LTD
Singapore
02.2011 - 02.2013
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Instrumental in handling technical queries pertaining to ATMs and Cash replenishments for Banks & Cash Replenishment agencies
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved Back to Back SLA targets for 9 months and received Bonus from customer for meeting established targets.
- Have Initiated and Successfully Implemented automation process for Cash planning which helped organization to increase efficiency, productivity and Reduce Over time by 60%.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
Interim CCC Manager
NCR Singapore Pte. Ltd.
Singapore
03.2012 - 09.2012
- Accountable for performance of all departments including Cash Management, Network Management, Incident Management & Field Service Centre for all Banks
- Implements effective Customer feedback process, including current servicing and future needs, and utilizes results to achieve improvement
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Streamlined operations to improve process efficiency which resulted in reduction of overtime by 40%
Account Support II
NCR CORPORATION INDIA PVT LTD
Mumbai
01.2010 - 02.2011
- Performed business analysis of ongoing service delivery against contractual targets
- Drove operational improvements which resulted in cost savings for Customer
- Communicate major account specific changes to all teams
- Ensure customer specific projects are implemented on time
- Ensure customer data integrity in system
- Developed various Customer reports and power point presentations
- Analyze FLM data to determine Bad actors and understand root cause to take necessary steps
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Team Leader
DIEBOLD SYSTEMS PRIVATE LIMITED
Mumbai
11.2007 - 01.2010
- Determining training needs, identifying training gaps & conducting programs to enhance operational efficiency of entire team,
- Setting performance parameters for team, delegating work, and giving feedbacks
- Organizing fortnightly meetings with Cash Replenishment Agencies and discuss improvement plans
- Managing Customer escalations with regards to customer Disputes
- Initiated and implemented automation process of Cash Reconciliation Reports in Cash Management solution.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Senior Executive - Air Imports
EAST WEST EXPRESS
Mumbai
02.2007 - 10.2007
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Oversaw all sales, marketing and distribution operations across 3 accounts.
Cash Analyst
NCR Corporation India Pvt. Ltd.
Mumbai
06.2005 - 01.2007
- Researched vendor invoices to verify proper payment for deliveries.
- Trained new employees on proper cash routines, procedures and requirements.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Awarded Employee of Month in February 2006
- Awarded Employee of Month in December 2006
Education
Master - Business Administration And Management
Chetana’s College of Management
Bandra Mumbai 04.2007 - 03.2010
Diploma - Computer Programming
Aptech
Andheri, MH 04.1999 - 03.2000
Bachelor of Commerce -
Chetana’s College of Commerce
Bandra Mumbai 04.1996 - 03.1998
Skills
Strategic planning
Certification
ITIL Foundation in IT Service Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
Timeline
ITIL Foundation in IT Service Management
10-2019
Practice Manager
NCR CORPORATION INDIA PVT LTD
04.2016 - Current
Manager
NCR CORPORATION INDIA PVT LTD
02.2013 - 03.2016
Interim CCC Manager
NCR Singapore Pte. Ltd.
03.2012 - 09.2012
Supervisor
NCR SINGAPORE PTE LTD
02.2011 - 02.2013
Account Support II
NCR CORPORATION INDIA PVT LTD
01.2010 - 02.2011
Team Leader
DIEBOLD SYSTEMS PRIVATE LIMITED
11.2007 - 01.2010
Master - Business Administration And Management
Chetana’s College of Management
04.2007 - 03.2010
Senior Executive - Air Imports
EAST WEST EXPRESS
02.2007 - 10.2007
Cash Analyst
NCR Corporation India Pvt. Ltd.
06.2005 - 01.2007
Diploma - Computer Programming
Aptech
04.1999 - 03.2000
Bachelor of Commerce -
Chetana’s College of Commerce
04.1996 - 03.1998
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