Arvind Kumar Tiwari

• Key Result Areas:
• Agree and deliver a body of work, organized into programmes, projects and workstreams to agreed time, cost, quality, risk, and benefit profiles, delivered within our standards and controls framework
• Developed project management roadmap to define project objectives, timelines and milestones.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Developed project plans identifying key issues, approaches and performance metrics.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Led and managed staff of 15 team members engaged in administering complex IT infrastructure.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Designed, documented and executed system upgrades and patch management using update manager.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Planned, designed and scheduled phases for large projects.
• Proactively analyze variances against the plan to assess trends threatening agreed scope, time, cost, and quality commitments
• Identify signs that a project may be at risk and take appropriate action
• Engage internal and external stakeholders such as users, customers or suppliers to fully benefit from the delivered products, services and change
• Develop and execute appropriate change and engagement plans to achieve necessary behavior changes in order to maximize benefits
• Align expectations and ensure that the decision-making of stakeholders happens in a timely and effective manner
• Mobilize and lead teams composed of a mixture of staff and suppliers across organizational boundaries and the natural team
• Ensure they have the necessary skills, capacity and experience to achieve the required outcomes
• Develop the skills of team members through coaching, delegation and providing stretching assignments
• Understand, assess and embed the right delivery methodologies, considering the project and business constraints
• Assess programme risks as they are encountered and evaluate trade-offs between cost, time, quality, risk and ultimately benefit, continuously managing the business cases of constituent projects and workstreams
• Ensure that all deliverables, whether software, hardware, processes, products or business change are fit for purpose, meet all relevant requirements and are effectively transitioned to support and business-as-usual
• Ensure that the business value intended by the work is explicit, agreed and delivered.

• Formulating & implementing IT Infrastructure/ IT & Server Security policies as per security standards
• Supervising Windows 2016 & 2012R2 Active Directory environment with single domain and single forest and 7000 users
• Implementing and managing Group Policies
• Monitoring Windows Patches through WSUS on all clients and manually on server after evaluating the patched for known issues
• Improving the IT security control environment and minimizing the risk and impact of information security threats and vulnerabilities through internal audits
• Directing entire IT infrastructure for The Oberoi Group globally and managing uptime for the Central Data Centre at the corporate office
• Implementing operations of all technology infrastructures of Oberoi Contact Centre, an In-house international call center and Oberoi Centre for learning and development which is an in-house hospitality school
• Managing IT disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures
• Coaching &mentoring a dedicated team of 10 professionals for managing central data center operations 24
• 7 catering to users across the globe
• Identifying training needs; implementing career development & succession plan for the team members; recruiting, hiring & training new employees
• Administering the overall IT service delivery, adhering to SLA compliance by vendors while ensuring excellent levels of services for all end users, customers and partners including user training
• Establishing healthy relations with internal & external stakeholders to provide support for various issues
• Extending support in providing strategic direction for all enterprise-wide IT operations including infrastructure & architecture & re-engineering of business processes
• Ensuring delivery & implementation of the project as per scheduled deadlines; planning and coordinating post-implementation and maintenance support; leading team members, allocating resources and guiding them during the project, till final delivery
• Keeping a close track of developments in the field of IT and updating top management/ IT Steering Committee about the same
• Managing Power Shell Scripts – Exchange 2013
• Supervising Exchange 2013 servers, CU update, Certificate update, Mailbox restoration
• Managing Office 365 Migration including pilot project and documentation of migration activity
• Leading Exchange On-premise (Hybrid) to Office 365 migration
• Projects Executed:
• Migration of 2000 mailboxes from MDaemon email platform to Microsoft Exchange
• OS upgrade of approx
• 100 Active Directory servers from Windows 2003/2008 to Windows 2012/2016
• Trident Hotels Active Directory and Exchange Consolidation to Oberoi group Email system
• (approx
• 1000 mailboxes)
• Setup complete IT infrastructure which includes VMware, AD, Exchange, Backup & Antivirus Solutions for all upcoming hotels in Oberoi Group,
• Setup of Private Cloud to consolidate all Oberoi Group Applications to Central Data center, Delhi
• Implemented Security tools DLP, SOC, XDR, etc
• For Oberoi group
• Remediation of more than 400 controls for Active Directory servers across group
• Oversaw IT department operations and training.
• Wrote policy, procedure and manuals governing internal IT use.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Built, repaired and installed computer-related hardware based on deployment procedures.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Implemented Commvault backup tool for all properties of Oberoi Group
• Setup of MDM tool VMware Workspace one for all Handheld devices used by all employees at Oberoi Group
• MS Exchange upgrade from 2013 to 2016 centrally
• Setup of Avaya Call Center solution for more than 300 agents for Oberoi Contact Center (Inhouse call center of Oberoi group)
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.

· Led entire Oberoi Group Domain, consisting of 38 sites, 70 Domain Controllers (Windows 2008R2/2012R2) under one forest and 1 domain

· Single-handedly managed WSUS 3.0 SP1, Blackberry Server, File Server with FSRM role

· Supervised entire Exchange Organization consisting of 6 Exchange Servers 2007 of which Mailbox Servers, a sitting on SCC Active/ Passive Cluster Environment and 15 Exchange 2003 Servers in different sites

· Monitored all Domain Controllers & Exchange Servers and administered corporate office with the help of OU & exchange-based restrictions in their respective DC and Exchange Servers

· Managed daily operations to achieve maximum efficiency in various operations; met deadlines and turnaround time without compromising on quality norms and adhering to SLA; implemented short/ long-term plans for achievement of process objectives

· Followed & implemented policies and procedures for restoration/ backup of Exchange 2003 and Exchange 2007

· Acted as an escalation gate, addressed exchange database / mail delivery issues on priority for achieving customer satisfaction matrices

· Managed Microsoft Outlook 2003/2007/2010/2013, OWA, Active Sync, POP, IMAP

· Worked on Exchange transition and migration; migrated Exchange 2003 and 2007 to Exchange 2013

· Configured Exchange 2003, 2007, 2010, 2013, O365 Servers, LYNC 2010, 2013 and Exchange 365 hybrid environment

· Implemented Exchange DAG DR and managed site activation & switchback; installed Exchange DR and high availability for Exchange 2013 Environment

· Resolved OWA, ActiveSync related issues; designed & implemented Exchange servers medium / large scale environment

· Worked on Mail Flow, Routing, Offline Address Book, Active Sync, Calendaring, Retention Policies

· Managed VMWare Setup, Veritas 12 D, System Recovery 8.0 and DLO

· Supervised Trend Micro Antivirus Server along with Trend Micro Control Manager to consolidate the AV Server across all the locations

· Administered Blackberry Server; reviewed VAPT for the Corporate Office and all Hotels for its infrastructure

· Managed vendors along with the team of 7 members consisting of 4 Server Administrators, 2 Helpdesk Engineers and a Call Desk

· Worked on Active Directory, Blackberry user management and troubleshooting

· Acquired knowledge in Ticketing Tools Symphony Summit

· Worked on MS Exchange 2003/2007 in a medium scale environment; administered & maintained Exchange 2003/2007

· Supervised ITIL processes including incident, change management

· Configured POC setup for customers for Windows 2003 / 2008, Exchange 2003, Exchange 2007 and OCS 2007

· Managed deployment of Active Directory, Exchange 2003 & 2007

· Performed migration from old to the new domain

• Administration of Active Directory and Microsoft Exchange Server 2003. Worked exclusively in Group Policy; troubleshot exchange client / MS Outlook with various Operating Systems

• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
• Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
• Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.