Singing, Cricket, Spirituality and Science
Arvind S Nair
Application Support Engineer
Bangalore
Summary
Individual with over 5 years of experience in both technical and operational skills. Can contribute to the company's customer success as a Technical support/ Product Support / Desktop Support engineer or in any Customer Success roles. Passionate to learn and apply technical skills according to the demand of my role. Sensitive to customer needs and always willing to go an extra mile to achieve customer satisfaction. Interested in innovating existing processes or creating new processes which can potentially save productive time of team members. Experienced in cross functioning, licensing, order handling and installation/ troubleshooting of Esko Software suite and SQL server. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
eSupport Engineer
Esko Graphics India Private Limited
Bangalore
01.2021 - Current
- My responsibilities are to address customer queries and problems relevant to Esko software suite that are logged on salesforce
- The role includes answering customer queries to remotely installation/ upgrading or troubleshooting Esko software on customer's machine.
- Worked flexible hours across night, weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
Customer Operations Executive
Esko Graphics India Private Limited
Bangalore
05.2017 - 12.2020
- My responsibilities were to handle generation and management of licenses for Esko and Enfocus customers, maintenance of customer's Esko product configuration on a platform called reflection/ Octopus, order handling for Enfocus customer on salesforce
- All the Esko-related tasks were ticketed on JIRA
- Pioneered project Alice which used WebCenter - an Esko Software to automate an internal process which saved productive time of a team of 12 members and the finance team
- The project was shortlisted as one of the top 5 most innovative projects for a global event conducted by Danaher called 'Innovation Days'
- Inspired by Project Alice, a similar solution was requested by the finance team to address an internal issue
- This solution named 'OPENS' proved vital during the total lockdown period in 2020 as it ensured the receipt of payments and kept the revenue on par which would have not been possible with their conventional process
- This project was commended by the former business controller Mr. Mohan Kumar and the team members were appreciated with a spot award.
Education
B. Com - Accounting and Finance
Vijaya College
Bangalore 06.2013 - 06.2016
P.U.C - undefined
Vijaya P.U College, P.U
Board
S.S.L.C - undefined
Holy Spirit School, K.S.E.E
MCA - Cloud Computing
JAIN
Bangalore 01.2022 - 03.2024
Skills
Customer service and communication, Innovation and teamwork, Jira, Salesforce, Intermediate IT skillsOrder Management System
Salesforce
Jira
Installation and trouble shooting of Esko Software Suite
Virtual box
Python
Accomplishments
- The ALicE project was shortlisted as one of the top 5 most innovative projects for a global event conducted by Danaher called 'Innovation Days'
- Received Spot Award for OPENS projects from Mr. Mohan Kumar | Former Business Controller | Esko Graphics
Interests
Timeline
MCA - Cloud Computing
JAIN
01.2022 - 03.2024
eSupport Engineer
Esko Graphics India Private Limited
01.2021 - Current
Customer Operations Executive
Esko Graphics India Private Limited
05.2017 - 12.2020
B. Com - Accounting and Finance
Vijaya College
06.2013 - 06.2016
P.U.C - undefined
Vijaya P.U College, P.U
Board
S.S.L.C - undefined
Holy Spirit School, K.S.E.E