Hi, I’m
Arvind Singh Rathore
Udaipur
Summary
7+ years experienced detail-oriented and meticulous professional armed with extensive experience in food & beverage servicing, guest recognition & management, and directing & managing day to day operations. Proficient in devising and implementing strategies to enhance business development across all departments and skilled in streamlining the systems & procedures with proven ability to maximize efficiency in operations. Adept at spearheading a high-performing team of professionals and fostering relationships with corporate clients through excellent coordination/negotiation skills. Veteran [Job Title] ready to lead [Type] service teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions.
Overview
8
years of professional experience
1
Certification
Work History
Radisson Nathdwara Udaipur
Food and Beverage Assistant Manager
10.2021 - Current
Job overview
- Hire, train and mentor new staff member
- Placed equipment and monitoring pre-opening Restaurant Requirements
- Controlled daily expenses within assigned budget
- Set the operational standard for smooth restaurant operations
- Ensuring compliance with the guidelines of COVID 19 and HACCP and ensuring all reports, registers, and logbooks are updated
- Work closely with chef for engineering the restaurant menu.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Oberoi TridentUdaipur
Food and Beverage supervisor
03.2021 - 08.2021
Job overview
- Taking care of entire Food and Beverage operation under the direct instruction of the food and beverage manager
- Scheduling and directing the staff in daily work assignment to maximize productivity
- Continually monitoring the restaurant and took appropriate action to ensure food quality and service standard were consistently met
- Exhibited a thorough of foods, beverages, supervisory duties, service techniques and guest interactions
- Maintain a high level of hygiene during the COVID-19 Period
- Maintaining and running a training development program
- Managing day to day operation and quality of service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
The Oberoi Wild flower HallShimla
Food and Beverage Supervisor
07.2018 - 03.2021
Job overview
- Developing guest recognition and retaining their preference, and ensuring all guest preferences are considered
- Exhibit through knowledge of food, beverage, supervisory duties, service techniques and guest interactions
- Ensuring all guest requests are attended promptly and appropriately and monitoring adherence to service and clearance procedures Checking upon the quality of mise-en-place and ensuring equal distribution
- Performing an active role in the complaint handling procedure
- Participating in all the training, learning, and proper execution of the same
- Work closely with chef for engineering the restaurant menu
- Ensuring compliance with the guidelines of COVID 19 and HACCP and ensuring all reports, registers, and logbooks are updated
- Up keeping equipment and fixtures in pantries, ensuring adequate stock of the operating supplies as per the re-ordering levels
- Innovating and improving the processes of the department constantly for guest delight
- Be aware of the complaint handling procedure.
The Oberoi Wild flower HallShimla
Food & Beverage Service Assistant
07.2015 - 06.2018
Job overview
- To develop guest recognition and retain their preferences
- To ensure all guests requests are attended to promptly
- Upkeep of equipment and fixtures in pantries
- Maintain high level of personal hygiene
- Knowledge of menu and aid up-selling.
The Leela PalaceUdaipur
Food & Beverage Assistant
06.2014 - 10.2014
Job overview
- Planned and executed every day operations including restaurant and bar
- Reviewed and resolved problems within the team and escalated all major issues to the department head
- Actively participated in all the training, learned and executed the same
- Constantly innovate and improve the processes of the department for guest's delight
- Abide by all aspects of grooming before and during the operational hours
- Knowledge of menu and aid up-selling.
Taj Lake PalaceUdaipur
Industrial Trainee
10.2011 - 03.2012
Job overview
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
- Tracked daily performance of Type teams to identify and monitor deficiencies.
- Disassembled and assembled equipment for repair, cleaning and maintenance.
Education
Hotel and Catering Management Institute
M.Sc. from Hotel Management and Tourism
2015
Pacific Institute of Hotel Management
Bachelor's Degree from Hotel Management
2013
Skills
- Guest Recognition
- Guest Service Management
- Quality Assurance
- Client Relationship Management
- Inventory Management
- Process Improvement
- Compliance
- Up-Selling
- Technical Skills: Hotel Management Software, MS Office Suite (Word, Excel, PowerPoint), and Internet applications
- Staff Scheduling
- Delegating Assignments and Tasks
- Performance Improvement
Certification
-WSET1 Award in Wine.
-Oberoi Center of Learning and Development (supervisor development program)
-Pernod Ricard USA ( bar smart course )
Languages
Hindi
Native Speaker
English
Proficient
C2
Additional Information
Date of Birth - 12/05/1992
Nationality - Indian
Timeline
Food and Beverage Assistant Manager
Radisson Nathdwara
10.2021 - Current
Food and Beverage supervisor
Oberoi Trident
03.2021 - 08.2021
Food and Beverage Supervisor
The Oberoi Wild flower Hall
07.2018 - 03.2021
Food & Beverage Service Assistant
The Oberoi Wild flower Hall
07.2015 - 06.2018
Food & Beverage Assistant
The Leela Palace
06.2014 - 10.2014
Industrial Trainee
Taj Lake Palace
10.2011 - 03.2012
Hotel and Catering Management Institute
M.Sc. from Hotel Management and Tourism
Pacific Institute of Hotel Management
Bachelor's Degree from Hotel Management
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