Arvish Bandari
Hyderabad
Summary
I have over 6 years of experience in supporting customers, managing accounts, and implementing new processes in SaaS products. The focus has always been on making businesses more profitable. I'm highly competitive when it comes to acquiring new business, and I can handle complex situations strategically and tactically. Right now, I'm looking for a leadership position in a top-notch, rapidly growing company. I'm especially interested in opportunities to advance into roles like customer success or key account management. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Key Accounts & Customer Success Manager
CEIPAL Software Pvt Ltd
Hyderabad
7 2017 - 9 2023
- Experienced in onboarding any form of SMB & Enterprise clients, enhancing efficiency, and ensuring seamless integration, have experience in onboarding US region clients, have onboarded more than 260+ clients to CEIPAL
- Serving as the lead point of contact for key accounts and responsible for building and fostering relationships with selected key accounts to maximize profitability and customer satisfaction
- Resolving key client issues, complaints and developing a complete understanding of key account needs
- Managing communications between key clients and internal teams to ensure that the clients accounts are set up correctly and are within payment terms as per the agreement
- Ensuring that all pending problems are being attended to
- Developing new business with existing clients and identifying areas of improvement to meet upsell targets
- Maintaining all client documentation and cohesive, up-to-date files so that accurate and relevant client data
- Growing, managing, and maintaining trust and strong business relationships with existing and new key accounts via personal visits, telephone calls, email contact, and marketing campaigns
- Proposal development for all new businesses successfully migrated many organizations that previously used different ATS systems, making them satisfied with CEIPAL
- Participating in Client BA meetings to gather the business requirements and analysing the requirements by understanding the existing system effectively
- Manage social media planning for execution of marketing strategies and community management in training for Clients! And Training New Hires on the Product.
Semi-Technical Customer Care Associate
P3 Technologies Pvt Ltd. (Kwick Sales Payroll)
Hyderabad
11.2011 - 05.2017
- Handling calls related to Channel streaming issues and solving their queries accordingly to business rule defined by the client
- Email support on voice issues and bandwidth services, for VoIP (Voice over Internet protocol) Follow Training Manuals/Clients instructions procedure strictly and perform changes as instructed in the Application
- Interact with team on Process issues Accurate & speedy processing of tickets as per defined business rules and report progress on tasks assigned by the Team Leads
- Implement & follow quality matrix as defined by Client
- Ensure that issues faced during process execution are escalated effectively to the immediate supervisor
- Providing Telugu Channels to USA and Canada through selected devices like roku, Samsung Blue ray player and Google TV and also troubleshooting these Issues based on INTERNET, Resolving Customer quires through voice help desk support and retaining customers.
Senior Customer Care Executive
Reliance Communication
Hyderabad
04.2007 - 10.2011
- Handling Customer inquiries and resolving Handling bill payments and also taking care of postpaid Customers in our region Prepaid Sales I am strongly involved in reporting and assisting my manager
- Quick learner, highly motivated, result oriented and an enthusiastic team player.
Education
B.Com Computers -
All Indian Institute of Trade & Commerce
Hyderabad 01.2004 - 04.2007
Intermediate -
R.K Junior College
Hyderabad 01.2004 - 06.2006
S.S.C -
St. Marks High School (East Marredpally)
Hyderabad 06.2001 - 06.2002
Skills
Strategic Initiativesundefined
Personal Information
- Date of Birth: 03/24/1987
- Gender: MALE
- Nationality: INDIAN
- Marital Status: Married
Timeline
Semi-Technical Customer Care Associate
P3 Technologies Pvt Ltd. (Kwick Sales Payroll)
11.2011 - 05.2017
Senior Customer Care Executive
Reliance Communication
04.2007 - 10.2011
B.Com Computers -
All Indian Institute of Trade & Commerce
01.2004 - 04.2007
Intermediate -
R.K Junior College
01.2004 - 06.2006
S.S.C -
St. Marks High School (East Marredpally)
06.2001 - 06.2002
Key Accounts & Customer Success Manager
CEIPAL Software Pvt Ltd
7 2017 - 9 2023
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