Amrita Majumder

• Conferred with customers by telephone, chat or email to provide information.
• Completed business correspondence, transcription, and data entry.
• Kept extensive contact list updated with new contacts and changes to existing contacts.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Managed CRM input, exports and clean up.
• Set up virtual Google meetings, invited guests and disseminated agendas.
• Executed travel arrangements by researching and booking flights and accommodations.
• Created and managed social media posts

• Provided courteous and professional handling of customer inquiries and suggestions.

• Actively listened to customers, quickly resolving concerns and escalating major issues when necessary.

• Ensured prompt response to customer calls, minimizing wait times.

• Identified areas of opportunity by analyzing customer service trends, providing feedback to management.

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered constant flow of customer calls with minimal wait times.

• Ensured prompt response to customer calls, minimizing on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Ensured prompt response to customer calls, minimizing on-hold wait times.

• Responded to customer requests for products, services, and company information.

• Clarified customer issues and determined root cause of problems to resolve complaints.

• Ensured prompt response to customer calls, minimizing on-hold wait times.

• Updated account information to maintain accurate customer records.

• Maintained customer satisfaction through proactive strategies addressing their needs and concerns.

• Offered advice and assistance, catering to specific needs or wants.

• Exceeded 100% quality goal by effectively applying scripts and personal knowledge to address and resolve problems.
• Identified potential products or services based on customer needs, driving sales.
• Resolved concerns with products or services to enhance retention and drive sales.
• Provided customers with regular updates and statements on service developments and trends.