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Arya Satav
Pune
Summary
Professional process specialist with substantial experience in optimizing workflows and driving efficiency. Known for keen ability to analyze complex systems, implement effective solutions, and ensure quality standards are met. Strong focus on team collaboration and adaptability, consistently delivering results in dynamic environments. Skilled in process improvement, project management, and stakeholder communication. Reliable and flexible in meeting changing needs. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
4
4
Languages
Work History
Senior Process Expert
Maersk Global Service Centre
Pune
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Use of Salesforce with Power BI to deliver invoices to the customers with the help to excel
- Overlooking all the import/export processed with minute details like customs documents and other client sensitive documents.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Created and maintained detailed database to develop promotional sales.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction.
• Collaborate with internal teams, such as sales, finance, logistics, and operations, to coordinate and resolve customer requests or concerns.
• Accurately record customer interactions and transaction details in the designated Cloud Telephony System.
• Continuously develop and maintain a comprehensive understanding of Maersk's offerings, services, and processes to provide up-to-date and precise information to customers
Business Development Executive
Event Management Companies
08.2018 - 04.2024
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Evaluated the performance of business development initiatives, making data-driven adjustments to optimize results and achieve sales targets.
- Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Collaborated with sales and marketing departments to support client acquisition.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
HR Manager
Globemind Technologies
Pune
01.2022 - 12.2023
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
Business Development Manager
BVM Intsol
Pune
09.2021 - 01.2022
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Freelancer
Event Management
Pune
06.2016 - 02.2020
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Utilized advanced software tools to produce visually appealing designs for client projects.
- Produced comprehensive analytics reports for clients, highlighting successes and areas for improvement in their digital strategies.
- Designed and implemented SEO strategies, significantly improving clients' website visibility and search engine rankings.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Analyzed user feedback to gather input and identify areas required for improvement.
Customer Service Representative
WNS
09.2016 - 12.2016
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Education
No Degree -
04.2001 -
High School Diploma -
04.2001 -
Bachelor of Arts - Economics
04.2001 - 05.2020
Bachelor of Science - Biotechnology
04.2001 -
Skills
Lead prospecting
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Travelling
Timeline
Senior Process Expert - Maersk Global Service Centre
05.2024 - Current
HR Manager - Globemind Technologies
01.2022 - 12.2023
Business Development Manager - BVM Intsol
09.2021 - 01.2022
Business Development Executive - Event Management Companies
08.2018 - 04.2024
Customer Service Representative - WNS
09.2016 - 12.2016
Freelancer - Event Management
06.2016 - 02.2020
Vikhe Patil Memorial School - No Degree,
04.2001 -
Sinhgad Institute - High School Diploma,
04.2001 -
MIT - Bachelor of Arts, Economics
04.2001 - 05.2020
SCOS - Bachelor of Science, Biotechnology
04.2001 -