ARYA S NAIR
Senior Operations Processor
Bengaluru
Summary
Dynamic and results-driven senior operations processor with over five years of experience at Wells Fargo, specializing in enhancing operational efficiency, risk management, and process optimization. Proven track record in coordinating cross-functional teams and implementing procedural improvements to boost productivity and service quality. Renowned for exceptional problem-solving skills, meticulous attention to detail, and the ability to thrive in fast-paced environments while maintaining high standards. Actively seeking new challenges to leverage expertise in driving organizational success and making a meaningful impact.
Overview
5
5
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Operations Processor
Wells Fargo
01.2022 - Current
- Application of cash received through Lockbox, ACH, and Wire that could not be auto-applied, and researching to apply unidentified cash received.
- Serving as the Subject Matter Expert (SME) for the process, I provide guidance and expertise to the team on operational workflows and best practices.
- Disposition management is performed for closing out contracts or assets on the InfoLease application.
- Supporting strategic customers who have specialized requirements for cash receivables posting to their accounts.
- Testing in the UAT working environment for application enhancement.
- Provide high importance to risk management.
- Quality control has been put in place to maintain 100% quality on the payments processed.
- Prepare RCSA for payment errors.
- Actively worked with the onshore team to improve the algorithm to increase auto-posting of payments.
- Worked with the Relationship Manager to educate the customers on efficient payment methods.
- Developed, maintained, and updated Standard Operating Procedures (SOPs) to streamline processes, ensure consistency, and enhance operational efficiency.
- Managed and oversaw all reporting activities, ensuring timely and accurate delivery of reports for process performance and compliance monitoring.
- Allocated work to the India and Manila teams, ensuring seamless coordination and on-time completion of tasks.
- Maintained same-day SLA for payments deposited in various lockboxes throughout the day.
- Conducted quality checks on payments processed by team members to ensure accuracy and adherence to standards.
- Analyzed process shortcomings, developed effective solutions, and educated team members to enhance process efficiency.
- Facilitated knowledge-sharing sessions and error discussions to improve team performance and production quality.
- Resolved discrepancies and addressed payment variances or unidentified payments through detailed research and resolution processes.
- Identified, analyzed, and mitigated risks across processes, with a focus on high-priority operational accuracy.
- Coordinated with the US team on process-related queries and day-to-day activities, ensuring seamless communication and issue resolution via email.
- Trained and mentored new team members, conducted assessments, and fostered a collaborative team environment.
Operations Processor
Wells Fargo
09.2020 - 12.2021
- Worked on sub-ledger work assignments for bulk posting payments after thoroughly comparing the data in MS Access from the file sent by the dealer.
- Gained hands-on experience with Lease Connect, Solifi, SEIBEL, CEO, and MS Access tools.
- Effectively managed team workflows and project deadlines by prioritizing tasks, analyzing payment applications, and ensuring accurate account adjustments.
- Anti-Money Laundering (AML) processes are used to verify that payments originated from legitimate sources.
- Possessed strong knowledge of equipment leasing and vendor financial services, including expertise in managing accounts receivables, and understanding vendor financing at a high level.
- Processed, monitored, and examined incoming client invoices for detailed posting to customer contracts, ensuring.
- Processed refunds based on customer requests, contract statuses, and special instructions, while maintaining compliance with company policies, and accuracy, and timely completion.
Education
Bachelor of Commerce - Industry Integrated
Mount Carmel College, Autonomous
Bengaluru, India 04.2001 -
Skills
Advanced MS Excel proficiency
Certification
Financial Modelling and Analysis in association with PWC academy- Upgrad-2025
Accomplishments
- Developed and presented an idea project for risk management, targeting error reduction from specific misapplications and improving overall operational accuracy
- Worked on improving Straight Through Process, improving and reducing the requirement of manual intervention.
Timeline
Senior Operations Processor
Wells Fargo
01.2022 - Current
Operations Processor
Wells Fargo
09.2020 - 12.2021
Bachelor of Commerce - Industry Integrated
Mount Carmel College, Autonomous
04.2001 -