Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
PERSONAL DOSSIER
Timeline
Generic
Aryaman Sharma

Aryaman Sharma

Senior Project Manager
Noida Extension

Summary

An astute performer with 12+ years of cumulative experience in IT industry, having strong abilities in Infrastructure Development Life Cycle (IDLC), IT Infra Projects & Program Management, IT Service Management (Service Support & Delivery), Client Management and Account Management based on industry’s best practices. Worked with Ahead (DB) India Pvt. Ltd. as “Senior Project Manager” and is responsible for running IT Infrastructure projects for Offshore & Onshore clients.

Overview

14
14
years of professional experience
4
4
Certifications

Work History

Senior Project Manager

Ahead (DB) India Private Limited
07.2024 - 03.2025
  • Worked as a Senior Project Manager for IT Infrastructure Projects and responsible for overseeing Project Delivery and closely working with Technical Teams & Service Managers to facilitate IDLC for clients including Server Builds, Installation of Applications, OS Upgrades, Security Patches and Migrations along with the following areas of responsibilities:
  • Participate in regular Portfolio & Project meetings with the global teams for gathering information and timelines required on different Programs.
  • Work with Business Units (BU) to understand issues and risks and respond to their requests for new Services –Sales Orders/Change Requests / Contracts to grow the business.
  • Ensure quality of service and managing cost of delivery by looking at better ways to provide service in a cost efficient manner.
  • Continually evaluated the delivery & effectiveness and make corrections to ensure quality of the services are at the best level.
  • Project: NGO – Next Gen Observability & Managed Services
  • Project Type: IT Infrastructure Projects - Migrations & Solution Development
  • Tools used: Sharepoint, Smartsheets, ServiceNow, MS Teams, OneNote, MS Office (Visio, Excel, Word, Powerpoint)
  • Roles & Responsibilities: Project Delivery Management, Client Relationship Management, Account Management, Stakeholder Management, Resource Management, Risk & Issues, Compliance & Governance

Technical Project Manager

Fiserv India Private Limited
07.2023 - 03.2024
  • Responsible for E2E FTS (Fiserv Technology Services) project delivery management, procurement and implementation.
  • Conducted project kick-off meetings, gathering the requirements and liaising with vendors and delivery.
  • Prepared the project plan and estimation and getting it approved with the client.
  • Conducted Kick-off meetings with resources to explain their roles and responsibilities and the schedule.
  • Conducted weekly calls with the client and resources to Monitor and track the project.
  • Prepared necessary documents as identified for maintaining quality.
  • Ensured changes within the project are managed by the approved change control processes.
  • Tracked the project progress, coordinate with various support teams, tracking project issues & risks.
  • Ensured that project status, issues and successes are communicated to stakeholders, sponsors, all levels of management and documented appropriately.
  • Managed the customer acceptance, closure documents with lesson learned updates.
  • Project: Fiserv Technology Services (FTS)
  • Project Type: IT Infrastructure Projects (Migrations & Server upgrades)
  • Tools used: Sharepoint, Smartsheet, Clarity, MS Teams, MS Office (Visio, Excel, Word)
  • Roles & Responsibilities: Responsible for E2E FTS (Fiserv Technology Services) project delivery management, procurement and implementation.

Program Manager (Release Manager)

Oracle Solution Services (India) Private Limited
03.2020 - 11.2022
  • Responsible for execution of Oracle Cloud Infrastructure setup & its related projects with respect to Oracle Global Business Unit Cloud Services (GBUCS) which includes the entire project lifecycle, including project initiation, project delivery, stakeholder management, post implementation reviews and project close out & handover.
  • Draft project schedule, baseline, progressing it weekly, measuring deviations and reporting the project status.
  • Prepare project documentation like project plan, communication plan, status reports etc. & following standard project practices and procedures and keep repository updated.
  • Engage and manage technical resources to deliver the project plan and lead the Project.
  • Responsible for identifying, analysing, measuring and managing project risks.
  • Conduct periodic review meetings with stakeholders and circulate minutes and ensure closure of action items.
  • Maintain trackers like Issue log, Risk Register, Resource Management, Procurement and Action Items.
  • Maintain a working relationship with peer level BU Leads within Oracle, customer and its partners/associates, suppliers and other stakeholders.
  • Ensure that all Project status reports are accurate, informative and timely and directly provide progress information to the Management at agreed intervals.
  • Ensure project governance so as to meet compliance regulations and requirements.
  • Responsible for the handover of final validated deliverable, documenting lessons learned, releasing resource and project closure.
  • Project: Oracle Global Business Unit Cloud Services (GBUCS – HGBU, FBGBU, RGBU & HSGBU)
  • Project Type: Oracle Cloud Infrastructure (OCI) Projects & Release Management
  • Tools used: Confluence, Slack, CX Client, CX Portal, Apex, Zoom, Pineapple, Jira, nNext, MS Office (Visio, Excel, Word)
  • Roles & Responsibilities: Responsible for execution of Oracle Cloud Infrastructure setup & its related projects with respect to Oracle Global Business Unit Cloud Services (GBUCS) which includes the entire project lifecycle, including project initiation, project delivery, stakeholder management, post implementation reviews and project close out & handover.

Program Manager (Asst. Manager-Operations)

Aricent Technologies (Holdings) Pvt. Ltd.
10.2017 - 03.2019
  • Responsible for E2E project delivery management, procurement and implementation.
  • Conducted project kick-off meetings, gathering the requirements and liaising with vendors and delivery.
  • Prepared the project plan and estimation and getting it approved with the client.
  • Conducted Kick-off meetings with resources to explain their roles and responsibilities and the schedule.
  • Conducted weekly calls with the client and resources to Monitor and track the project.
  • Prepared necessary documents as identified for maintaining quality.
  • Ensured changes within the project are managed by the approved change control processes.
  • Tracked the project progress, coordinate with various support teams, tracking project issues & risks.
  • Ensured that project status, issues and successes are communicated to stakeholders, sponsors, all levels of management and documented appropriately.
  • Managed the customer acceptance, closure documents with lesson learned updates.
  • Project: Cisco Inc.
  • Project Type: Physical & Virtual Server Builds, Memory upgrades, Cisco CMCS Services, MS Office (Visio, Excel, Word)
  • Tools used: Smartsheet, SharePoint, Cisco WebEx
  • Roles & Responsibilities: Responsible for E2E project delivery management, procurement and implementation.

Project Manager (SW/Application Tech Support Sr. Analyst)

Accenture Solutions Pvt. Ltd.
05.2017 - 10.2017
  • Facilitated CAB meetings and representing the Change & Release Management.
  • Scheduled CAB & ECAB meetings for approving change window extension, back out changes, forward – standard, normal and emergency changes.
  • Reviewed change requests to help determine impact, risk and resource needs to assess if changes should be approved.
  • Planned, organized and control the O365 project which had a high impact.
  • Addressed Daily, Weekly productivity and challenges to Customer.
  • Monitored compliance with defined SLA/OLA’s.
  • Conduct assessments to identify gaps and improvement opportunities in the current processes.
  • Provide appropriate governance oversight to ensure that the practitioner community is adhering to standard methodology, processes and practices.
  • Lead the development of a continuous feedback process for project managers to identify process improvements.
  • Devise roadmaps and provide recommendations about moving to next level of process maturity.
  • Create Baseline reports and take part in management meeting to justify the deliverables agreed.
  • Project: Sony Corporation of America (SCA)
  • Project Type: Office 365 Hybrid Integration, Release & Change Management
  • Tools used: BMC Remedy, ServiceNow, SharePoint, Cisco WebEx, MS Office (Visio, Excel, Word)
  • Roles & Responsibilities: Facilitated CAB meetings and representing the Change & Release Management.

Project Manager- Client Implementation Services

NaviSite India Pvt. Ltd.
11.2015 - 05.2017
  • Responsible & Accountable for successfully managing customer implementation projects from start till End for NaviSite including initiation, planning, execution, implementation, Billing and post-implementation activities.
  • Coordinated with multiple Application & Engineering teams/ resources to perform full scale implementation.
  • Managed multiple customer projects simultaneously.
  • Developed project plans, specifications, and other related project administration tasks.
  • Worked directly with NaviSite customers at multiple levels to perform implementation activities.
  • Oversaw project execution, including but not limited to:
  • Conducted project launch meetings
  • Gathered and documented the customer’s technical, functional and business requirements
  • Developed detailed project plans
  • Managed and monitored project issues, risks and escalations
  • Tracked/managed projects from initiation to successful completion
  • Communicated project status on a timely and regular basis
  • Resolved project issues, problems, and changes
  • Lead projects to overall success
  • Initiated Billing for the customers
  • Oversaw quality assurance cycles for implemented projects.
  • Prepared formal status reports on a regular basis for customer and NaviSite management.
  • Applied learning from past projects to future projects by developing and continuously improving tools, templates and processes to facilitate implementation efforts.
  • Project: Worked on multiple IT infra projects
  • Project Type: Managed Hosting, Colocation, Cross Connects & NCS setup
  • Tools used: BMC Remedy, Powersteering, Install Manager, SharePoint, Cisco WebEx, MS Office (Visio, Excel, Word)
  • Roles & Responsibilities: Responsible & Accountable for successfully managing customer implementation projects from start till End for NaviSite including initiation, planning, execution, implementation, Billing and post-implementation activities.

Sr. Release Engineer

NaviSite India Pvt. Ltd.
04.2012 - 06.2015
  • End to end life cycle starting from getting the Change Requests, received for deployment, assigning the Change Request in BMC Remedy and to execute them successfully.
  • Initiated the implementation of releases and deciding on corrective actions as needed.
  • As per the guidelines set in Pre-deployment call, the implementation of the Deployment Change Requests are performed.
  • Split the requirements of Releases into logical groups by reviewing Nimsoft tickets & assigned to the appropriate teams (by raising Remedy Tickets) to resolve the incidents with NOC which comes up during the Service request management life cycle.
  • Based on the criticality of the Incident, different priority tickets (Urgent, Medium and Low) are assigned with the fixed SLAs.
  • Different IM levels (IM1, IM2 and IM3) are set for the resolution of raised tickets in timely manner.
  • Managed escalations in terms of first point of contact during the agreed hours of support and taking responsibility until resolution.
  • Reviewed all implemented Changes to ensure that they have met their objectives. Refer back any that have been backed out or have failed.
  • Reviewed all outstanding RFCs awaiting consideration or awaiting action.
  • Conducted the Post Implementation Review (PIR).
  • Attended weekly calls with the client (Change Management Team) regarding ongoing and upcoming RFCs and their deployments.
  • Organized and conducted post implementation meetings to collect improvement suggestions for future releases.
  • Project: Houghton Mifflin Harcourt (HMH)
  • Project Type: IT Service Management- Release & Change Management
  • Tools used: BMC Remedy, Nimsoft, Solarwinds, MARS, Sharepoint, Cisco Webex, MS Office (Visio, Excel, Word)
  • Roles & Responsibilities: End to end life cycle starting from getting the Change Requests, received for deployment, assigning the Change Request in BMC Remedy and to execute them successfully.

Associate Analyst

Prudent Infotech Pvt. Ltd.
06.2011 - 04.2012
  • Monitored the incident tickets in different queues.
  • Managed the entire Major, High severity and Critical incidents End to End.
  • Ensured the effective and appropriate communication of service incidents.
  • Worked with Service Level Manager on the SLA related issues.
  • Project: AT&T
  • Project Type: AT&T Voice & Email chat process
  • Tools used: HP OpenView, BOCRIS
  • Roles & Responsibilities: Monitored the incident tickets in different queues.

Education

B.Tech - Electronics and Communication

JPIET
01.2011

Std. XII - C.B.S.E.

International Public School
01.2007

Std. X - C.B.S.E.

International Public School
01.2005

Skills

Program Management

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Certification

ITIL V3 Foundation certified from APMG.

Accomplishments

  • Received Impromptu Awards in two consecutive quarters 2012.
  • Received Core Value Award for Client Relationship in January 2013.
  • Received Impromptu Award for the best performer in Q2 2016.
  • Received Bravo Award for the best performer in September 2020.
  • Received Arjuna AMJ Quarter HR Award for the best performer in July 2021.

PERSONAL DOSSIER

  • Passport No.: On Request
  • Date of Birth: 1989-08-13
  • Address: E4-902, Supertech Ecovillage-1, GH-08, Sector-1, Noida Extension - 201306

Timeline

Senior Project Manager

Ahead (DB) India Private Limited
07.2024 - 03.2025

Technical Project Manager

Fiserv India Private Limited
07.2023 - 03.2024

Program Manager (Release Manager)

Oracle Solution Services (India) Private Limited
03.2020 - 11.2022

Program Manager (Asst. Manager-Operations)

Aricent Technologies (Holdings) Pvt. Ltd.
10.2017 - 03.2019

Project Manager (SW/Application Tech Support Sr. Analyst)

Accenture Solutions Pvt. Ltd.
05.2017 - 10.2017

Project Manager- Client Implementation Services

NaviSite India Pvt. Ltd.
11.2015 - 05.2017

Sr. Release Engineer

NaviSite India Pvt. Ltd.
04.2012 - 06.2015

Associate Analyst

Prudent Infotech Pvt. Ltd.
06.2011 - 04.2012

Std. XII - C.B.S.E.

International Public School

Std. X - C.B.S.E.

International Public School

B.Tech - Electronics and Communication

JPIET

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Aryaman SharmaSenior Project Manager