ARYAN
Gurugram
Summary
Dynamic Team Leader with proven success at Startek, excelling in customer escalation management and social media engagement. Expert in optimizing team performance and driving quality assurance initiatives. Skilled in Microsoft Excel and adept at fostering client communication, ensuring high-quality responses for verified users and influencers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader- Airtel Social Media
Startek
Gurugram
08.2022 - Current
- Manage high-visibility cases on Twitter from verified users and influencers (10k+ followers).
- Lead the CRT team, ensuring prompt, accurate, and professional public responses.
- Head the SRD desk to resolve complex backend escalations via coordinated email efforts.
- Conduct system checks, follow-up routines, and final customer confirmations before closure.
- Drive daily follow-ups, track response quality, and train new team members.
- Optimize team performance by managing rostering, shrinkage, and productivity metrics.
Executive
Teleperformance
Gurgaon
10.2021 - 07.2022
- Worked as a Team Member in RBL Credit Card
Education
Bachelor of Computer Applications -
JB Institute of Technology and Management
Faridabad07.2021
Senior Secondary Education -
CD International School
Gurugram04.2018
Secondary School -
Vikas Sr. Sec. School
Gurugram03.2016
Skills
- Microsoft Office Word
- Microsoft Excel
- Microsoft PowerPoint
- Basic HTML
- Team management
- Customer escalation management
- Performance tracking
- Social media engagement
- Quality assurance
- Leading team meetings
- Client service
- Client communication
- C Language
Languages
- English
- Hindi
Certification
- Annual Review as Excellet
- Best Team Leader Quater
Timeline
Team Leader- Airtel Social Media
Startek
08.2022 - Current
Executive
Teleperformance
10.2021 - 07.2022
Bachelor of Computer Applications -
JB Institute of Technology and Management
Senior Secondary Education -
CD International School
Secondary School -
Vikas Sr. Sec. School
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