Aryan
Patna,BR
Summary
Customer Service Representative bringing great skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Customer Success Associate
Transcom
08.2025 - Current
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
BBA - Business Administration
Tulas’s Institute
Dehradun08-2023
Skills
- Upselling strategies
- Feedback collection
- Client relationship building
- Customer onboarding
- Time management
- Decision-making
- Conflict resolution
Certification
NISM Series XV: Research Analyst
Timeline
Customer Success Associate
Transcom
08.2025 - Current
BBA - Business Administration
Tulas’s Institute
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