Aryan Bhatt

• CKA certified
• Collaborated closely with Linux Administration and Cloud Support teams.
• Facilitated 70% package installation/upgrades on RHEL servers using YUM and RPM with managed repositories
• Handled closure of around 60% of incident tickets within the defined SLA (Incidents like sudor issues, Network issues, password/account issues, service not responding issues etc.)
• Experience in setup of Linux Volume Manager (LVM).
• Worked at optimizing volumes, EC2 instances, and created multiple VPC instances
• Assisted in the creation of AutoScaling Groups and Elastic Load Balancers
• Hands-on experience with other AWS services like S3, Cloudfront, EBS, Route53, CloudWatch
• Provided 95% support in using IaaS, SaaS, PaaS & was responsible for implementing and supporting of cloud-based infrastructure and its solutions
• Experienced in AWS services like EC2, ELB, and EBS for installing, configuring, and troubleshooting on various Amazon images for server migration from physical into the cloud
• Focused on cloud technologies to support critical business solutions and operated closely with Operations and Server Administration teams for provisioning the highly available EC2 instances
• Created various Route 53 (DNS) records for the clients and dealt with the installation of SSL certificates on Elastic Load Balancers
• Configured Elastic Load Balancers and AutoScalingGroups to distribute the traffic and to have a cost efficient, fault-tolerant and highly-available environment
• Conducted frequent training sessions and helped in modifying the existing help articles which led to 30% increase in performance.
• Tuned systems to boost performance
• Collaborated with team to determine application requirement specifications
• Collaborated closely with product development teams and other stakeholders

• Project- Cisco TAC [Cisco Collaboration Voice/Video]
• Role- Technical Tead, Working on Cisco Expressway server to Upgrade/migrate and troubleshoot day to day issues
• Handing and deploying and troubleshooting day to day issues on Cisco Mobile Remote Access (MRA) Solution
• Good understanding about troubleshooting and deploying x509 certificates
• Cloud registration of end points
• Installation, Upgrade and Troubleshooting of Cisco Communication Manager / Call Manager
• MCS to UCS (VM platform) migration and related troubleshooting
• Successfully assisting clients regarding CUCM features configuration (call park, directed call park, Extension mobility, Time of Day Routing, etc
• Providing technical and product related support for Cisco’s cutting-edge UC product line
• Supporting Cisco Clients & partners with CUCM/ UC feature related issues via telephone/ WebEx or e-mails
• Contributed in terms of prompt service, exceeding customer expectations for technical, complaints and troubleshooting incidents.

• Environment- CUCM, Gateways, Expressway, Unity, IM&P and Jabber.
• Install, upgrade and endpoint registration on Expressway.
  
• Working on tickets automatic & manually opened tickets.
• Troubleshooting SCCP/SIP IP Phone
• Communications Manager Media Resources (Transcoders / Conference bridges, Music on Hold), Cisco Voice Gateways (Experience with Configuring and troubleshooting T1 PRI, T1)
• Unity (Integration with CUCM (Skinny & SIP) & Troubleshooting)
• Jabber (Integration with CUCM & Troubleshooting)
• Good understanding about VoIP protocols: SIP, SCCP, H.323 & MGCP
• Troubleshooting Cisco Voice network issues like audio quality, one way audio, call drops etc.

• Environment- CUCM, CUPS, Jabber, Attendant Console
• IM&P installation upgrade and troubleshooting
• Back Up and Restore
• Cisco Unified attendant console - Attendant console (Implementation and troubleshooting)
• Jabber (Integration with CUCM & Troubleshooting)

Computer Science

• Environment- Network (Data-Wireless); Windows Desktop
• Role & Responsibilities:
• Provided first- and second-level technical support for users of Netgear products, including current and prospective clients, resellers
• Installed, configured and fine-tunes the company’s product
• Researched, reproduced and resolved technical issues reported by customers
• Provided detailed documentation of all technical issues within call tracking database
• Collaborated with quality assurance and development teams on understanding of issues and steps needed to resolve them
• Maintained frequent communication with customers while investigating and resolving issues
• Contributed to the product solution’s technical knowledge base that is used by customers, partners, and internal employees on a regular basis
• Academic Credentials
• Managed over 15 customer calls per day.' or, "Increased sales by 10%".