Collections Agent
Isha telecom
new delhi
09.2025 - Current
- Consistently recovered overdue payments by using structured follow-ups and firm negotiation tactics.
- Handled high volume outbound call daily while maintaining accuracy and compliance.
- Converted resistant and non-responsive customers into paying accounts through objective handling.
- Negotiated realistic repayment plans that improved recovery rates and reduced write-offs.
- Escalated high-risk and non-cooperative cases strategically to legal or senior teams.