Summary
Overview
Work History
Education
Skills
Professional Skills
LANGUAGES
Disclaimer
Timeline
Generic
Aryan Dang

Aryan Dang

Summary

Seeking a challenging position within a rapidly growing organization that offers opportunities for professional development and the achievement of diverse goals. Aim to contribute to a contemporary and economically viable business environment, leveraging skills and experiences to drive success.

Overview

6
6
years of professional experience

Work History

Senior Process Executive

Cognizant
08.2023 - Current
  • Currently, I am a Senior Process Executive working with Google Ads, focusing on the Real-Time Translation process for the various market.
  • My role involves ensuring the accuracy and efficiency of translations while maintaining an Efficiency Factor of 90% or higher for the past six months.
  • This position has allowed me to refine my analytical skills and contribute significantly to team performance.
  • Mentored junior team members, fostering skills development and promoting knowledge sharing within the team.
  • Further, I am currently handling a team of 15 members, helping them around with the process ensuring 100% quality.

Sr. Team Member

TaskUs
11.2022 - 08.2023
  • At TaskUs, I collaborated with the DoorDash team, providing comprehensive support through both chat and call channels.
  • My dedication to excellence was recognized when I received the Best Chat Award during my tenure, reflecting my commitment to delivering outstanding customer experiences and my ability to effectively manage client interactions.
  • Coordinated cross-functional collaboration to address complex customer needs effectively.

Associate

Accenture
04.2022 - 08.2022
  • In this contractual position, I was responsible for managing customer chat support for Verizon, assisting clients with billing inquiries and resolving various issues related to their accounts.
  • This role enhanced my technical proficiency and allowed me to further develop my customer service skills in a fast-paced environment.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Associate

Teleperformance
09.2021 - 01.2022
  • As an Associate for the Comcast process, a prominent U.S.-based telecommunications company, I engaged with customers to troubleshoot issues and provide solutions.
  • During my time there, I honed my problem-solving abilities and gained valuable experience in handling high-pressure situations.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.

Senior Advisor

Concentrix
09.2019 - 09.2021
  • In my role as a Senior Advisor, I provided exceptional customer service by managing diverse customer interactions across various lines of business.
  • Over the course of two years, I developed strong communication skills and adaptability while working with notable clients, including British Telecom, MG Motor Australia, and Instacart.
  • My responsibilities included resolving customer inquiries, addressing complaints, and ensuring a high level of customer satisfaction.

Education

12th Grade - Commerce, Information Practices

Guru Sharan Convent
01.2019

MBA - Human Resources, Marketing

Bharati Vidyapeeth

Bachelor of Commerce - Commerce

Delhi University
01.2023

Skills

  • Team management
  • Clear verbal communication
  • Brand management
  • Consistent work compliance

Professional Skills

Google Ads Campaign Management: Expertise in creating and optimizing Google Ads campaigns to enhance performance and drive results. Proficient in managing various types of campaigns (search, display, shopping, etc.) and providing insights for improvement. 


Campaign Optimization: Strong ability to analyze and optimize campaign performance through data-driven strategies, ensuring improved ROI and increased reach for clients and advertisers. 


Google Sheets Proficiency: Advanced skills in using Google Sheets for data analysis, reporting, and creating automated workflows with functions and formulas. 


Customer Handling: Experienced in providing excellent customer service, addressing inquiries, resolving issues, and maintaining a positive relationship with clients. 


Team Management: Strong leadership and communication skills in managing teams, ensuring smooth workflow, and fostering a collaborative work environment.

LANGUAGES

English
Hindi
Punjabi

Disclaimer

I affirmed that the information shared by me on the record is true as per my knowledge.

Timeline

Senior Process Executive

Cognizant
08.2023 - Current

Sr. Team Member

TaskUs
11.2022 - 08.2023

Associate

Accenture
04.2022 - 08.2022

Associate

Teleperformance
09.2021 - 01.2022

Senior Advisor

Concentrix
09.2019 - 09.2021

12th Grade - Commerce, Information Practices

Guru Sharan Convent

MBA - Human Resources, Marketing

Bharati Vidyapeeth

Bachelor of Commerce - Commerce

Delhi University
Aryan Dang