Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

ARYAN KANTH

Bangalore

Summary

Strategic and execution-focused operations leader with over 10+ years of experience delivering results across retail systems, cloud infrastructure, and global technical support environments. Proven track record in project execution, inventory and vendor management, and operations scaling for Fortune 100 companies. Adept at aligning cross-functional teams (sales, engineering, support, finance, and legal) to deliver business-critical programs and streamline operational complexity. Currently completing the Google Project Management Certificate and expanding skills in cloud and data-driven operations (GCP). Seeking to drive growth and scalability for regional programs through structured operations, strong analytical decision-making, and cross-functional influence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Systems and Infrastructure Engineer 2

Walmart Global Tech
Bangalore
06.2021 - Current
  • Directed global infrastructure operations across 10,000+ retail locations, managing supply chain readiness, rollout scheduling, and lifecycle maintenance.
  • Collaborated with engineering, legal, support, and vendors to deliver product rollouts and tech refresh programs with minimal business disruption.
  • Owned inventory planning, vendor coordination, and capacity forecasts to align hardware deployments with retail demand.
  • Spearheaded automation tools for proactive issue resolution and unit performance tracking, reducing MTTR by 30%.
  • Partnered with product and support teams to improve service levels through data-informed decisions and operational dashboards.

Major Incident Manager

Intelliswift
Bangalore
07.2020 - 06.2021
  • Managed end-to-end resolution of critical incidents impacting store systems across multiple regions and business units.
  • Created and implemented standardized workflows for escalations and recovery, improving turnaround times.
  • Acted as liaison between engineering, operations, legal, and customer teams to drive coordinated issue response.
  • Client: Walmart

Team Lead

ILABZ
Bangalore
07.2019 - 05.2020
  • Led 24x7 service desk operations for retail and enterprise users, ensuring SLA compliance and partner communication excellence.
  • Drove continuous improvements in response workflows and knowledge documentation through RCA-driven insights.
  • Client: Wipro

Senior Systems Engineer

Cognizant
Bangalore
07.2018 - 06.2019
  • Delivered support for cloud migration and application modernization efforts across AWS and GCP stacks.
  • Collaborated on readiness and validation of new tech deployments, including capacity and support enablement.

Senior Support Associate

IBM
Bangalore
06.2016 - 03.2018
  • Provided Tier 2 support for mission-critical banking systems, coordinating with infra, DB, and vendor teams.
  • Captured incident trends and developed escalation protocols to sustain operational continuity.
  • Client: NAB

Senior Customer Support Associate

Accenture
Bangalore
06.2014 - 03.2016
  • Provided front-line support in a high-volume environment, resolving technical issues and ensuring strong customer satisfaction.
  • Handled escalation workflows, collaborated with internal product teams, and tracked issues across CRM platforms.

Education

Bachelor of Computer Applications -

Bangalore University
Bangalore
01.2015

Skills

  • Business and retail operations
  • Vendor and partner management
  • Inventory management
  • Incident management
  • Cross-functional leadership
  • Technical troubleshooting
  • Supply chain strategy
  • Data-driven improvement
  • Agile methodologies
  • Software development lifecycle
  • ITIL framework
  • Executive communication skills
  • ServiceNow platform
  • Confluence collaboration tools
  • Telephony solutions
  • Google Cloud Platform (GCP)
  • Python programming
  • PowerShell scripting
  • Networking fundamentals
  • Virtualization technologies
  • Linux system administration

Certification

  • Google Project Management Certificate, In Progress
  • ITIL v3 Certified
  • Cloud Fundamentals (GCP Learning Path)

Timeline

Systems and Infrastructure Engineer 2

Walmart Global Tech
06.2021 - Current

Major Incident Manager

Intelliswift
07.2020 - 06.2021

Team Lead

ILABZ
07.2019 - 05.2020

Senior Systems Engineer

Cognizant
07.2018 - 06.2019

Senior Support Associate

IBM
06.2016 - 03.2018

Senior Customer Support Associate

Accenture
06.2014 - 03.2016

Bachelor of Computer Applications -

Bangalore University

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