Aryan Mahaling

SLP (Supplier Lifecycle and Performance)

• Developed supplier registration and Modular templates to streamline Supplier onboarding and ensure compliance
• As part of SLP, work closing with the end users to understand if there are any errors while onboarding the vendors.
• Make changes on the existing templates (Supplier Request, Supplier external and internal questionnaire and SM modular questionnaire) if any business required is there.
• Do changes on the existing approval flow with the conditions for the SLP templates.
• Support suppliers while filling out the external questionnaire.
• Make sure all the certificates are up to date
• Daily monitoring SRT MONI and Integration status. If any errors occur reach out to the project owner with the resolution to fix it/update the questionnaire.
• Do the testing as and when required.
• Prepare an Analytical report every quarterly to see how many vendors are successfully integrated.
• Delivered super-user training sessions throughout various project phases to facilitate smooth system adoption and effective knowledge transfer.
• Provided post go-live production support across global regions
• Leveraged standard and developed customized analytical reports in Ariba to support strategic, data-driven decision-making
• Resolved high-priority incidents (P2/P3/P4) within SLA; conducted root cause analysis to prevent recurrence of critical issues.
• Resolved issues in Supplier Lifecycle and Performance (SLP) related to registration and qualification, assisted suppliers with Business Network access and registration responses.
• Executed mass updates to contracts and supplier registration forms, including reassignment of owners and team members

CM (Contract Management)

• Managed contract processes: contract requests, workspace setup, template creation, documents, tasks, and Contract compliance
• Creating a new Contract template as and when required from the business.
• Part of Contract Migration project when the data center was moved from NL to IN
• Leveraged standard and developed customized analytical reports in Ariba to support strategic, data-driven decision-making
• Provided post go-live production support across global regions.
• Provided support for contract amendments, publishing, enforcement of hard limits, and resolution of issues related to Master and Sub-agreements.

Sourcing

• As part of Sourcing: Help the Sourcing Manager on how to conduct the events if they are stuck somewhere.
• Creating a new template for the events.
• Delivered super-user training sessions throughout various project phases to facilitate smooth system adoption and effective knowledge transfer.
• Do testing as and when required to see if all the conditions are working smoothly.
• Provided post go-live production support across global regions
• Leveraged standard and developed customized analytical reports in Ariba to support strategic, data-driven decision-making

API

• If any report/project has to be implemented, then help the internal team by generating the Keys and share the details.
• Done 2 project (SLP report and IC)

Supplier Enablement

• Working on Supplier Enablement for LE and FE.
• Escalations for FE.
• Supplier Enablement tire 1 & 2 Support
• Provide guidance to the external employees to execute supplier enablement activities to keep the project timelines.
• Conducting supplier summits, supplier training and addressing supplier concerns on the enablement
• Working closely with the category leads and CSM’s on the supplier enablement planning and strategy
• Working with the Project manager by providing the updates, driving the project and monitoring the progress
• Working closely with VM team, AP team and outsourced partners in the supplier enablement activities
• Working with the ARIBA teams on the Enterprise enablement, VUF and migration process
• Working closely with the IT team during the cut over and providing all the data needed for the enablement
• Provide critical support to the business for the suppliers already enabled on the enablement, PO and Invoices in a very short time
• Assist in troubleshooting Ariba process and system issues

Catalog Management

• Create, manage and share the Catalog operations reports (daily/weekly/monthly) with Manager and Stakeholders.
• Create new or modify existing processes to improve the productivity, TAT, efficiency and accuracy of the Catalog operation.
• Do the quality check for the catalogue images as per Image guidelines, to review product catalogs based on category guidelines and ensure that delivered data is 100% accurate and complete with a positive impact on customer experience.
• Worked on project for migrating non-catalog items to catalog items for globally
• Reviewing Catalog content before loading into Ariba
• Mapping UNSPSC Codes in Ariba
• BAT testing before go live in PRD for all the catalog suppliers
• Assist suppliers to load the Hosted Catalog or Punchout L1/L2 Catalogues in the system
• Worked on Ariba Invoice cXML Integration

• Working on P2P (Procure to Pay) Cycle and working on JIRA and ARIBA and ARIBA LITE tool for Purchase Order
• End to End Vendor Engagement Process – (VEP)
• Creating and release of Purchase Requisitions and Purchase Orders.
• Setting up and amending new and existent suppliers in ARIBA
• Handling Purchase requisition.
• Vendor Management, P2P, PO Creation, Requisition Approvals, Creating Requisition Tracker.
• Working on Blocked Invoices and making sure that all the Blocked Invoices are cleared.
• Resolving any queries related to invoices, payments and purchase orders from internal departments and external parties
• Responsible for handling Escalations
• Maintaining SLA above 95% continuously.

• Resolving the Customers Billing Queries.
• Responsible to sell the products of AT&T.
• Offer AT&T U-Verse Home Entertainment services to customers i.e. TV, Internet, Home
• Phone and Cell Phones services.
• Troubleshooting or technical/product support issues.
• Responsible to sell DIRECTV to the customers who are not eligible for U-Verse services.
• Maintain 100% crift on the satisfying customer feedback.

• Troubleshooting or technical/product support issues.
• Customer complaints.
• Accounting/billing question.
• Compliments and kudos.
• Listen for “point of need” sales opportunities and make genuine, helpful connections.
• Apologize and help customers to get them connected with right contacts on the support side towards resolving their issues.