ARYAN PENTA

• Led initiatives to streamline service processes, reducing response times by 30% while maintaining quality standards.
• Organised and delivered client service training sessions, raising the team's capability to manage complex client enquiries effectively.
• Coordinated with cross-functional teams to address client concerns, facilitating timely and effective solutions.
• Addressed and resolved escalated client complaints, restoring confidence in the company's commitment to quality service.
• Introduced technology solutions to automate routine client service tasks, freeing up staff to focus on value-added activities.

Managed copy projects for Axis Bank and Yes Bank, coordinating with international stakeholders and supporting project management to deliver high-quality work on schedule while maintaining organised workflows and client satisfaction.

Managed 100+ creators across campaigns for brands including Google, ShareChat, Rapido, and Axis Bank, streamlining workflows and coordinating content production to ensure high-quality, on-time delivery.

• Leveraged a deep understanding of music and rhythm to create compelling visuals for content and storytelling.
• Signed artist with One Digital Entertainment, advancing the artist's music career through promotional efforts.