Aryan Singh

As a ServiceNow Developer, I have worked extensively on designing, developing, and optimizing solutions on the ServiceNow platform to streamline business processes and enhance organizational efficiency. My expertise spans multiple domains, including IT Service Management (ITSM), IT Operations Management (ITOM), catalog management, automation, and third-party integrations. Below is a detailed overview of my contributions:

Service Catalog Development

• Designed and developed custom catalog items to improve service delivery.
• Created user-friendly forms with dynamic fields, variable sets, and client-side scripting.
• Built seamless fulfillment workflows and approval processes aligned with business requirements.

Workflow Automation

• Created and optimized workflows to automate routine tasks, and ensure process consistency.
• Leveraged Flow Designer, Script Includes, and Business Rules to implement effective logic.
• Identified automation opportunities, and delivered tailored solutions.

REST API Development

• Developed and consumed RESTful APIs for secure and efficient data exchange.
• Implemented scripted REST APIs and integrations to enhance system interoperability.
• Ensured compliance with security standards, and maintained API documentation.

IT Service Management (ITSM)

• Customized ITSM modules, including Incident, Problem, Change, and Request Management.
• Configured Service Level Agreements (SLAs) to ensure timely resolution of issues.
• Supported end users by resolving system issues and implementing enhancements.

IT Operations Management (ITOM)

• Configured Discovery and Service Mapping to identify and track Configuration Items (CIs).
• Worked on Event Management to monitor critical events and take proactive actions.
• Improved infrastructure visibility and automated operational processes.

Third-Party Integrations.

• Integrated ServiceNow with third-party tools for seamless data flow and interoperability.
• Used IntegrationHub and custom scripting for external application connections.
• Designed bidirectional integrations for real-time data synchronization.