Aryan Dubey
Mumbai
Summary
Results-driven professional in guest relations and bookings with expertise in conflict resolution and billing processes. Skilled in utilizing booking systems and enhancing guest experiences through effective up-selling. Focused on strategic sales planning, customer relationship management, and team motivation to consistently meet targets and drive sales performance.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales - Team Leader /Sales Closer
Single Debt - City Credit Management LLP
Mumbai
04.2025 - Current
- Led and managed the customer service department to ensure excellent service delivery and customer satisfaction.
- Developed and implemented customer service policies and procedures, enhancing service quality and operational efficiency.
- Monitored team performance, provided training, coaching, and support to enhance skills and productivity.
- Resolved escalated customer complaints and complex issues, ensuring high customer satisfaction and retention.
- Coordinated with other departments to streamline processes and improve overall customer experience.
- Analyzed customer feedback and service metrics, identifying trends to drive actionable improvements in service delivery.
- Prepared reports and presented department performance to senior management.
- A leading credit management company in Mumbai, India.
Front Office Executive
The Oberoi Hotels & Resorts
Mumbai
01.2025 - 03.2025
- Facilitated guest check-ins and check-outs, enhancing guest satisfaction through personalized service.
- Managed billing, reservations, and customer inquiries using hotel management software, ensuring accuracy and efficiency.
- Coordinated guest requests with relevant departments, promoting quick resolution and improving overall guest experience.
- Maintained daily reports, logs, and ensured adherence to front desk standards.
- Delivered exceptional guest service with a focus on professionalism and courtesy.
- Provided support in shift management and maintained smooth front office operations.
- Provided services at a luxury hotel chain renowned for exceptional guest experiences.
Front Desk Agent / Supervisor
Radisson Atlanta Airport
Atlanta
08.2022 - 09.2024
- Supervised front desk operations during manager's absence, ensuring seamless service continuity.
- Provided outstanding guest service, resulting in positive guest feedback.
- Facilitated efficient check-in and check-out for international guests using booking software.
- Maintained front desk operations including guest billing, night audits, and PCI compliance.
- Monitored grooming standards and facilitated communication across departments to enhance guest experience.
- Maintained accurate incident reports and front desk records to support effective operations.
- Worked at a well-known hotel located near Atlanta Airport, USA.
Front Desk Agent (Internship)
Taj Wellington Mews
Mumbai
03.2021 - 08.2021
- Earned recognition from General Manager for excellent service and conflict resolution.
- Welcomed guests with a professional, warm approach, resulting in positive guest feedback.
- Coordinated with maintenance and housekeeping to ensure timely resolution of guest requests.
- Maintained accurate guest logs and reports, contributing to streamlined operations.
- Managed operations at a luxury serviced apartment in Mumbai, India.
Education
Bachelor of Arts - International Tourism & Hospitality Management
Queen Margaret University
Edinburgh, United Kingdom06-2022
Skills
- Front Office Operations
- PMS systems
- Guest relations
- Customer Satisfaction
- Conflict Resolution
- Night Audits
- Cash and credit handling
- Upselling
- Sales Support
- Teamwork
- Staff Coordination
- Time Management
- Service Standards
- Multitasking
- Communication Skills
Certification
- Letter of Recommendation & Brand Certificate, Radisson Atlanta Airport
- Appreciation Letter & Brand Certificate, Taj Wellington Mews
Languages
English, Fluent Proficiency
Accomplishments
- Top quarterly performer with closing of the clients (spot closures).
Timeline
Sales - Team Leader /Sales Closer
Single Debt - City Credit Management LLP
04.2025 - Current
Front Office Executive
The Oberoi Hotels & Resorts
01.2025 - 03.2025
Front Desk Agent / Supervisor
Radisson Atlanta Airport
08.2022 - 09.2024
Front Desk Agent (Internship)
Taj Wellington Mews
03.2021 - 08.2021
Bachelor of Arts - International Tourism & Hospitality Management
Queen Margaret University