Aryanna Pena
Merrillville
Summary
Customer-focused professional with extensive experience in service solutions and conflict resolution. Demonstrates strong communication and problem-solving skills, driving customer satisfaction and loyalty. Collaborative team player, adaptable to evolving needs, committed to achieving results through efficient and empathetic service.
Overview
5
5
years of professional experience
Work History
Advisor
Drive and Shine
Crown Point, IN
09.2025 - Current
- Advised customers on vehicle maintenance and repair options to enhance customer satisfaction.
- Streamlined service processes, reducing wait times and increasing overall operational effectiveness.
- Implemented feedback systems to gather client insights, driving service enhancements and loyalty initiatives.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
Heavy Wheel Mechanic
Military
Gary, Indiana
08.2023 - Current
- Followed safety guidelines while performing tasks in order to minimize risk of injury.
- Calibrated testing instruments, ensuring accurate readings for pressure gauges.
- Monitored and maintained fluid levels in engine compartment to ensure optimal performance of brake fluids and coolants.
- Executed routine maintenance tasks including oil changes, lubrication, and filter replacements.
- Conducted maintenance and repair procedures to maintain machinery functionality.
Lead Technician
Take 5 Oil Change
Merrillville, IN
03.2025 - 08.2025
- Diagnosed vehicle issues and provided effective solutions, maintaining high standards of service accuracy.
- Implemented process improvements resulting in reduced service times and enhanced customer satisfaction.
- Trained and mentored junior technicians on equipment usage and safety protocols.
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Monitored and enforced safety measures to mitigate hazards.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Technician
Take 5 Oil Change
Merriville, INDIANA
06.2024 - 03.2025
- Ensured all tools were properly stored after use for safety purposes.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Recommended necessary repairs or services based on thorough assessment of customer needs.
- Created and offered additional materials to enhance training.
- Collaborated with team members to resolve complex technical issues effectively.
Stylist Sales Associate
David’s Bridal
Merriville, INDIANA
12.2021 - 07.2023
- Processed customer payments accurately and efficiently, ensuring smooth transactions.
- Greeted customers promptly to engage and assist with apparel needs.
- Maintained updated records of dress sizes based on customer feedback and inventory changes, supporting informed sales decisions.
- Operated cash register to process payments from customers accurately and efficiently.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Performed minor repairs and alterations on dresses as needed prior to sale or rental.
- Completed final fittings before special events.
- Responded to customer requests and resolved service issues, enhancing overall satisfaction.
- Merchandised and signed apparel areas with consistent visual merchandising approach.
Cashier
Burlington
Merriville, INDIANA
04.2021 - 05.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted management with various tasks to support daily operations.
- Restocked supplies to ensure the checkout area was fully stocked.
- Delivered exceptional customer service while promoting loyalty programs, enhancing customer engagement and sales potential.
- Arranged merchandise on shelves for customer accessibility.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Verified pricing for customer inquiries regarding special orders.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Executed various tasks directed by management.
Education
High School Diploma -
Merrillville High School
Merriville, INDIANA08.2023
Skills
- Diagnostic troubleshooting
- Equipment maintenance
- Mechanical troubleshooting
- Employee training
- Tool management
- Process improvement
- Customer service
- Client engagement
- Relationship building
- Conflict resolution
- Client relations
Timeline
Advisor
Drive and Shine
09.2025 - Current
Lead Technician
Take 5 Oil Change
03.2025 - 08.2025
Technician
Take 5 Oil Change
06.2024 - 03.2025
Heavy Wheel Mechanic
Military
08.2023 - Current
Stylist Sales Associate
David’s Bridal
12.2021 - 07.2023
Cashier
Burlington
04.2021 - 05.2022
High School Diploma -
Merrillville High School