Aryanshu Mishra
Senior Customer Care Executive
Pratapgarh
Summary
Highly accomplished and communicative Customer Service Professional with 4+ years of progressive experience specializing in high-volume inquiry resolution, account retention, and proactive product promotion. Expertise in utilizing CRM systems (including Fincale), leveraging data analysis for process improvement, and leading customer support initiatives across multiple time zones. Dedicated to maximizing customer satisfaction and contributing to organizational success through outstanding active listening and technical support skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Senior Customer Care Executive
HCL TECH
Lucknow
07.2022 - 09.2025
- Provided comprehensive customer service by expertly responding to phone, email, and in-person inquiries in a timely manner, consistently exceeding response time targets.
- Developed and maintained strong customer relationships, resulting in high satisfaction scores and increased repeat business.
- Investigated complex complaints and provided solutions within acceptable time frames, ensuring positive outcomes for the customer and the company.
- Streamlined processes within the department, reduced response times.
- Gathered, synthesized, and reported customer feedback to management, directly influencing improvements in service delivery and product offerings.
- Trained new employees to ensure consistent quality of service.
Relationship manager
Teleperformance Global Services P.Ltd
Noida
12.2020 - 03.2022
- Strengthened customer retention by offering strategic discount options and effectively managing service/order calls.
- Proactively promoted available products and services to customers during account management interactions, driving additional revenue streams.
- Answered customer inquiries and provided accurate information regarding products and services, acting as a trusted knowledge source.
- Collaborated with sales team members to resolve item issues and maintain current inventory knowledge.
- Utilised commercial credit and lending experience to meet and exceed customer needs effectively.
- Identified and developed new business opportunities, expanding existing client bases.
- Drove sales initiatives that resulted in increased market share.
- Established strong client relationships by providing exceptional customer service.
Sales executive
Big Bazaar
Prayagraj, Uttar Pradesh
08.2019 - 11.2020
- Maintained contact with customers throughout sales and pre-delivery process.
- Established strong relationships with key industry players to expand business reach.
- Understood customer needs to craft exceptional sales journeys.
- Boosted sales revenue through aggressive and targeted marketing strategies.
Education
High School (10th Grade) -
SVM Inter College
Lalganj, Pratapgarh 07.2012 -
Bachelor of Arts -
Vaishno devi degree college
Pratapgarh, Uttar Pradesh 07.2018 -
Intermediate (12th Grade) -
Vaishno Devi Inter College
Pratapgarh 07.2014 -
Skills
- CRM Systems (Fincale, Data Entry, Reporting)
Languages
Hindi
English
Timeline
Senior Customer Care Executive
HCL TECH
07.2022 - 09.2025
Relationship manager
Teleperformance Global Services P.Ltd
12.2020 - 03.2022
Sales executive
Big Bazaar
08.2019 - 11.2020
Bachelor of Arts -
Vaishno devi degree college
07.2018 -
Intermediate (12th Grade) -
Vaishno Devi Inter College
07.2014 -
High School (10th Grade) -
SVM Inter College
07.2012 -