Data Analysis
Aryendra Singh Chauhan
Data Analyst
Gurgaon
Summary
Result-driven Professional transitioning from 4 years as a Senior Customer Service Representative (Concentrix, UK Process) to an entry-level Data Analyst role. Recently completed the Google Data Analytics Professional Certificate, mastering SQL, Tableau, and R. Combines corporate experience in stakeholder communication and fast-paced problem-solving with technical skills to translate data into business growth strategies. Actively seeking Junior Data Analyst or Business Analyst opportunities.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Senior Customer Service Representative
Concentrix
Gurgaon, India
11.2022 - 07.2026
- Managed escalated customer issues, ensuring timely resolution and maintaining satisfaction levels.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Mentored junior representatives to enhance team performance and service quality.
Public Speaking Teaher
Planet Spark
Bareilly, India
01.2022 - 10.2022
- Implemented innovative teaching strategies to enhance student participation and comprehension.
- Developed engaging lesson plans tailored to diverse learning styles.
Education
Bachelor of Arts - English Language And Literature
MJPRU University
Bareilly, India 04.2001 -
CCC Certificate -
CCC Course
Bareilly, India 04.2001 -
Skills
Technical Skills (Hard Skills)
- Data Analysis & Visualization: Data Cleaning, Trend Analysis
- Tools & Software: Tableau, Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP)
- Languages & Database Systems: SQL (BigQuery/PostgreSQL), Python
Business & Transferable Skills (Soft Skills)
- Cross-Functional Communication: Translating complex metrics into clear business insights for stakeholders
- Customer & Client Insights: Analyzing qualitative user feedback and performance metrics to identify operational gaps
- Problem-Solving & Critical Thinking: Root cause analysis and resolving escalations under pressure
- Team Collaboration: Working across international teams (UK Process environment)
Accomplishments
Horizon Award Winner: Recognized as a top-performing employee out of a large team for outstanding performance, operational excellence, and consistent metric delivery within the UK voice process.
Google Data Analytics Certificate: I am thrilled to share that I have officially completed the Google Data Analytics Professional Certificate through Coursera. I am actively seeking entry-level Data Analyst, Business Analyst, or Junior Data Consultant roles.
Additional Information
I have officially completed the Google Data Analytics Professional Certificate through Coursera!
This rigorous program has equipped me with a strong foundation in the entire data lifecycle, including data cleaning, analysis, and storytelling. I've gained hands-on experience using industry-standard tools like SQL, Tableau, R programming, and advanced spreadsheets to turn raw numbers into actionable growth strategies.
Now, I am ready for the next step! I am actively seeking entry-level Data Analyst, Business Analyst, or Junior Data Consultant roles.
Certification
Coursera Google Data Analytics Certificate
Interests
Problem Solving
Data Cleaning
Data Mangement
Timeline
Senior Customer Service Representative
Concentrix
11.2022 - 07.2026
Public Speaking Teaher
Planet Spark
01.2022 - 10.2022
CCC Certificate -
CCC Course
04.2001 -
Bachelor of Arts - English Language And Literature
MJPRU University
04.2001 -