Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Asad Anwar

New Delhi

Summary

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

3
3
years of professional experience

Work History

Senior Customer Relationship Manager

Startek
gurugram
04.2024 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Coordinated communication between clients and internal teams for project alignment.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Assisted customers with product inquiries and service issues.
  • Resolved complaints efficiently, enhancing customer satisfaction levels.
  • Processed orders and returns using company software systems.
  • Maintained accurate customer records in the database.

Executive

Cogent e services
Noida
02.2023 - 03.2024
  • Assisted customers with inquiries and product information using CRM software.
  • Provided timely responses to customer inquiries through chat platform.
  • Resolved customer issues by utilizing the knowledge base and support tools.
  • Maintained accurate customer records in the database.
  • Handled high-volume calls while ensuring quality service delivery.

Education

Bachelor of Arts - Humanities

Babasaheb Bhimrao Ambedkar Bihar University
Muzaffarpur
04-2024

12th -

Govt.Mahanth J.N. Giri J.N. SAH S.S Chaksikandar
Vaishali
03-2020

Skills

  • Customer relationship management
  • Customer retention strategies
  • Complaint resolution
  • Quality assurance practices
  • Relationship building
  • Complaint resolution techniques
  • Client communication

Accomplishments

Mentorship and leadership

  • Mentored new hires
  • Trained and guided 7+ new batches yearly, boosting individual productivity through structured training sessions and hands-on coaching
  • Led batch floor operations
  • I used to do upselling

Recognition and awards

  • Recognized for outstanding guidelines, enabling teammates to exceed performance targets
  • Rewarded for exceptional leadership and mentorship, contributing to a consistent month-over-month output increase
  • Rewarded for monthly performance as well

Timeline

Senior Customer Relationship Manager

Startek
04.2024 - Current

Executive

Cogent e services
02.2023 - 03.2024

Bachelor of Arts - Humanities

Babasaheb Bhimrao Ambedkar Bihar University

12th -

Govt.Mahanth J.N. Giri J.N. SAH S.S Chaksikandar

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Asad Anwar