Asad Iqbal

• Led end-to-end deployment and migration of Active Directory and SCCM to Oracle Cloud Infrastructure (OCI), enabling rapid transition from on-prem environments to cloud-native architecture.
• Delivered brownfield to greenfield transformation strategies, improving scalability, resilience, and operational standardization.
• Consolidated SCCM platforms across multiple business units, implementing Automated Deployment Rules (ADR) and PowerShell automation:
• Reduced manual patching effort by 50%
• Optimized 2 FTE workload within SCCM operations
• Architected geo-distributed SCCM infrastructure (CAS with Primary/Secondary sites), reducing complexity across 20+ regions and lowering operational overhead.
• Led SCCM version upgrade to 2409, establishing a repeatable, region-agnostic rollout model.
• Drove OCI cost optimization initiatives through resource rightsizing and utilization analysis.
• Targeted ~50% reduction in OCPU usage
• Targeted ~80% memory optimization
• Led OS upgrades and instance shape migrations, achieving performance enhancements while reducing costs.
• Spearheaded vulnerability remediation program:
• Reduced average remediation time by 20%
• Established protocols to ensure compliance with regulatory standards and security best practices.
• Led enterprise-wide CrowdStrike deployment, achieving 100% compliance within 4 days across on-prem and OCI environments.
• Implemented NSG security remediations, eliminating overly permissive CIDRs, ports, and protocols.
• Managed PKI authentication and strengthened backup security via encryption, hashing, and key rotation.
• Designed SCCM agent compliance framework using Chef, ensuring coverage across 4000+ endpoints.
• Built data pipelines and dashboards integrating SCCM & AD data for real-time insights into compliance, patching, and system health.
• Developed customer-facing portal improving transparency for patch compliance and maintenance windows.
• Owned Incident, Problem, Change (ITIL) processes, including executive-level incident reporting and CAPA implementation.
• Improved CRQ compliance from through governance and process standardization.
• Managed OLAs, KPIs, and SLA adherence across multiple healthcare clients in a shared services model.
• Led audit and compliance initiatives, ensuring adherence to enterprise and regulatory standards.
• Oversaw tech refresh for 1200+ physical servers supporting AD/SCCM infrastructure.
• Governed Disaster Recovery planning and annual DR drills, ensuring business continuity readiness.
• Defined and implemented OCI backup strategy across workloads.
• Led NTP upgrade and Linux hardening initiative, improving system security and monitoring integration (SCOM).
• Delivered Citrix environment migration using DRZ framework.
• Executed vault migration and on-prem decommissioning, supporting cloud-first strategy.
• Led Bitbucket to Azure DevOps SCM migration, standardizing DevOps workflows.
• Collaborated with vendors and internal teams for cost control, training, and capability development.

• Led Windows, AD, SCCM, and SCOM infrastructure operations for healthcare environments
• Drove vulnerability remediation aligned to severity-based SLAs
• Owned SCCM platform operations and monitoring strategy
• Implemented automation initiatives across infrastructure operations
• Reviewed and maintained DR plans, SOPs, and technical documentation
• Executed AD RAP recommendations aligned with Microsoft best practices

• Managed L2 infrastructure operations for multiple enterprise clients, ensuring service reliability and performance
• Delivered root cause analyses and implemented corrective action plans for critical incidents, enhancing incident resolution effectiveness
• Reduced incident volume by 10% per quarter via proactive problem management
• Led continuous service improvement initiatives aligned with Kaizen principles, fostering a culture of proactive enhancement
• Collaborated on automation workflows for L2/L3 operations

• Managed enterprise Windows, ADFS, Azure AD infrastructure to ensure system reliability and security
• Led patching and release management using SCCM, WSUS, LANDesk to maintain software compliance and performance
• Automated operational tasks using PowerShell/VB scripting
• Developed SOPs, runbooks, knowledge base documentation to standardize processes and facilitate team training

• Windows Server Administration, AD, DNS, DHCP
• Incident management, user access, and L1/L2 support
• GPO management, authentication troubleshooting

Managed daily and weekly incident management calls, updating stakeholders on backlog status.

Coordinated with vendors to resolve hardware issues, ensuring timely repairs.

Provided L1 support for DNS, DHCP, filesystem issues, and print queues, facilitating quick resolution of technical problems.

Installing and configuring printers on print server, L1 Level Incident Management

AD user management, Access management