Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ASAD MOHAMUD

indianapolis

Summary

Dynamic professional with a strong work ethic and proven reliability at Envoy Air Inc. Skilled in load planning and customer engagement, I excel in high-pressure environments, ensuring seamless ground operations and enhancing traveler experiences. Recognized for effective communication and conflict resolution, I consistently contribute to team success and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ramp Operator/Agent Representative

Envoy Air Inc.
06.2023 - Current
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Provide outstanding service to passengers and crew by ensuring baggage is handled safely, efficiently, and with great care—often interacting with travelers requiring assistance or special services.
  • Serve as a reliable point of contact between flight operations and ground crew, maintaining clear communication to support smooth and timely aircraft departures.
  • Assist with customer-related concerns on the tarmac, including baggage inquiries, special handling requests, and time-sensitive transfers.
  • Work collaboratively with coworkers during peak periods, demonstrating professionalism, support, and flexibility to meet customer and company needs.
  • Contribute to positive traveler experiences through seamless ground logistics, punctuality, and behind-the-scenes excellence.
  • Maintain perfect attendance and strong team rapport, earning trust for consistently showing up and stepping up.

Security Officer

Job1USA
01.2023 - 06.2023
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Delivered courteous and respectful service while managing visitor check-ins, vehicle inspections, and access to the property—ensuring that safety did not compromise the customer experience.
  • Handled high-pressure situations with calm professionalism, de-escalating conflicts and addressing concerns in a customer-focused manner.
  • Provided assistance to staff and delivery drivers, answering questions, giving directions, and guiding them through safety protocols.
  • Earned trust as a consistent presence, with strong people skills that built positive working relationships with UPS employees and visitors alike.
  • Developed sharp communication and multitasking abilities through managing logs, monitoring systems, and maintaining a watchful eye—all while remaining approachable and solution-oriented.

Apparel Sales Associate

Walmart
07.2022 - 01.2023
  • Excelled in a high-volume retail environment by providing tailored assistance to customers, listening attentively to needs, and offering product suggestions that boosted satisfaction and sales.
  • Actively engaged with shoppers to upsell and cross-sell, helping them discover new products and take advantage of ongoing promotions.
  • Resolved complaints and issues quickly, leaving customers feeling heard, respected, and valued—leading to repeat visits and positive feedback.
  • Supported daily operations including stocking, cart retrieval, and merchandising while prioritizing interaction and support on the sales floor.
  • Became known for a warm, friendly attitude and strong interpersonal skills that turned everyday transactions into positive customer experiences.
  • Maintained visual appeal of displays and product zones to invite shopper interest and encourage purchasing decisions.

Education

GED -

Ivy Tech Community College of Indiana
Indianapolis, IN
01-2026

Skills

  • Load planning
  • Hazardous materials handling
  • Safety procedures compliance
  • Ramp service
  • Customer Engagement & Satisfaction
  • Verbal & Nonverbal Communication
  • Conflict Resolution & De-escalation
  • Sales Support & Upselling Techniques
  • Time Management & Multitasking
  • Team Collaboration & Workplace Culture
  • Ground Handling & Passenger Support
  • Security Awareness & Public Interaction
  • Basic Computer Proficiency (Microsoft Office, Security Systems)
  • High Work Ethic & Professional Reliability

Certification

driver license

GED

Languages

English
Full Professional
Arabic
Limited Working
somali
Professional Working
Swahili
Professional Working

Timeline

Ramp Operator/Agent Representative

Envoy Air Inc.
06.2023 - Current

Security Officer

Job1USA
01.2023 - 06.2023

Apparel Sales Associate

Walmart
07.2022 - 01.2023

GED -

Ivy Tech Community College of Indiana

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ASAD MOHAMUD