ASAD R. KHAN

Client - Tenneco (Dec 24 - Present)

EUS Manager for the Migration of Endpoints from Driv to the Tenneco Domain.

Client - UltraTech Headquarters (Apr 24 - Nov 24).

Projects completed, and Tasks.

• On-premises Active Directory to Azure Cloud (Entra ID)
• POC of Network Motoring Tool, Zabbix.
• ITSM delivery.

Client - Aditya Birla Headquarters (Dec 22 - Mar 24).

Projects completed

• ABCPA INT - Integration of BookMyShow, Vista with POS systems.
• Birla Holdings - Network & Server Infra readiness.
• Migration project of New Aditya Birla website from on-prem to cloud infrastructure.
• Consolidation of multiple AWS VPCs to a centralized VPC.
• On-premises Active Directory to Azure Cloud (Entra ID)
• Migration project of Sarla Birla Academy website.
• Revamping of ILL links at Gyanodaya Location.
• SAP Integration with AssetCues Application for Corporate Accounts.
• SD-WAN implementation at Birla Aurora.
• SysTrack Cloud Application - EUS Automation (Lakeside) - optimize the IT environment and improve the end-user experience by providing real-time monitoring, detailed analytics, and reporting.
• Core Switch Replacement at ABG HeadQuaters

• Position of Technical Specialist, managing IT operations across the globe for General Mills.
• Build strong relationships with end users to enable improved short-term and long-term planning for IT service delivery, and ensure high customer satisfaction.
• Lead, guide, and assist the team of L1 and L2 technicians in a 24/7/365 environment.
• Take ownership of incidents and service requests requiring L1/L2 support, ensuring successful completion within the SLA, and improve SLA by reducing response and resolution time.
• Function as an escalation point for the internal teams and stakeholders to manage risks, develop mitigation plans, suppress escalation, and ensure smooth and reliable IT support delivery.
• Interact with operational teams and business groups to drive IT support integration, and optimize changes to support the needs of our global customers.
• Reviewing common incidents, performing analysis to identify root causes & provide solutions of root causes across the team
• Lead deployment of IT projects in EUS space and close them within timelines
• Plant rollout, IT setup, ensure plant readiness, before go-live
• Govern, control, and improvise compliance of the team with the help of audits.
• Identify opportunities to streamline projects, share best practices with the team and leaders, and implement continuous improvement actions on a regular basis.

• Real time monitoring of all the payment methods, UPI, Cards, Netbanking, E-Wallets, Reward Points, product used Grafana
• Escalating low success ratio, reason for failed transaction, refunds & requery of respective payments methods
• Managing contents of payments methods with coordination with internal payment development team.
• NewRelic application monitoring for performance metrics in real time to detect and diagnose application problems of all the APM’s
• Setting alerts for New Relic, such as Warning and Critical based on the threshold provided by the respective APM owner’s.
• Configuring offer & resolving offer related issue.
• Monitoring of all the error and resolve the issue related to cinema chains, events /cinema bookings
• Monitoring of transaction counts overall, cinemas and location wise, Success vs failure with the help of Splunk dashboard
• Create dashboards for customized views of the data specific to each group and line of business on splunk, coralogix & JIRA
• Perform root cause analysis with other support teams to prevent recurrence
• JIRA ticketing system to record changes and work history details along with the confluence page documentation.
• Coordinate application upgrades and rollouts with the assistance of the 3rd Level team.

• Company Overview: Client - BNPP
• Managed the 24/7 IT Service Desk, handling Level-2 escalations related to networks, end-user devices, and applications
• Tracked critical incidents and shared root cause analyses (RCAs) with customers
• Ensured prompt communication during major failures or breakdowns
• Executed and implemented IT projects, meeting timely closure goals
• Reviewed performance with customers periodically
• Conducted vendor meetings for breakdown calls and ensured prompt issue resolution
• Maintained SLA documentation, collected performance data, and analyzed results
• Planned and delivered business continuity planning (BCP) activities
• Ensured system compliance and escalated non-compliance issues
• Scheduled upgrades and assigned implementation engineers.
• Managed audio/video projects for new rooms and maintained VC environments
• Provided VIP IT support
• Conducted training sessions to enhance team efficiency
• Created team rosters and performed ticket audits
• Handled employee onboarding and offboarding.

• Company Overview: MAX Retail Division
• 6 New store step-ups
• 2 Call Center Setup, Syscon IIL Setup, Tata IIL Setup
• Asset management (7 stores)
• Asset management, VoIP Management
• Lotus migration (700 users)
• Migration (1300 users) to new location EUS
• Trained 5 IT Executive
• Co-ordination with Development team for Website
• Training to other employees about new applications
• Training to new Jonnies
• Leading a Team (7 IT Executive's)
• MAX Retail Division